PDF File Format FAQs
Can I do business with TWIA online?
Yes. TWIA currently has an online Quote and Application system, which agents can use over the Web. Once a quote has been successfully created and converted to an application, this app can be downloaded as an Adobe Acrobat PDF file, printed, and mailed to TWIA. In the future, we will accept applications completely online, with no mailing necessary. At the moment, however, we still require the paper version to be mailed, along with photos, WPI-8 forms, and any other required paperwork. On the bright side: the hardest work- rating the policy- is done automatically by our system. The system supports all types of residential, commercial, mobile home, and builder's risk coverages.
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I'm not receiving e-mailed PDF applications.
If you don't receive your PDF file in a timely fashion, re-open the application, click the "Rate" button to re-rate, and then click the "Print" button to re-request the printed PDF app. Rarely, a PDF app will get "stuck" in the queue, for various reasons. Simply re-requesting the app solves the problem in almost every case.
If you still don't receive the PDF application, here are some common causes and solutions for this problem:
- Your ISP, or network e-mail provider, is blocking TWIA e-mail. Companies that commonly block our e-mail, usually by IP address, include:
- State Farm
- Allstate
- Farmer's Insurance
- PDQ.net
- SBCGlobal
- Flex.net
- Hotmail
- Yahoo
NOTE: It does not matter if you have received e-mail from TWIA in the past; these filters can be applied at any time, and TWIA has NO control over them. You must contact these companies to "unblock" e-mail from TWIA. If they ask, you may tell them that the e-mail will come from the following IP address and mail server:
IP address = 216.16.195.51 = mail.twia.org
PDF applications come from twia@twia.org
- Your desktop e-mail account or program has "junk mail" filters, and deleted the e-mail. This happens because the e-mail from E-Quote is automated, it may look like spam. Check your junk mail, spam and deleted mail (trash) folders, to see if there is anything there from the above e-mail address.
- I tried all this, but none of it worked. What now?
Contact our Agent Registrar and change your email address to one that does not block our emails. All your new e-mails from E-Quote will then go to this new address, instead of the old one.
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I can't see/open/save/print the attached application.
There could be several reasons. Your policy application arrives via e-mail as an attachment in Adobe's PDF format, which is necessary so that the document is not altered in transit. You should be able to open, save, and print this file. You'll need Adobe's free Acrobat Reader. Click here to get it. First, make sure you're receiving the attachment. The e-mail will come from "quoteengine@twia.org", and the attachment should be of the type "PDF", which is Adobe's Acrobat format. If you're not receiving the attachment, then your e-mail program, or your e-mail service provider may be blocking them. Contact your e-mail provider, or consult your e-mail program's Help menu for assistance. Unfortunately, TWIA cannot provide support for third-party products or services.
If you use a Web-based e-mail account, such as Hotmail, Yahoo or other e-mail account that you check via a Web browser interface, save the attachment to your local computer before trying to open or print it. Your Web service provider probably won't have Adobe's Acrobat Reader on their e-mail server computers, so it will probably not allow you to open the attachment (or it will crash).
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My Adobe PDF applications have strange squares in them. What's wrong?
Most likely you are using a version of Adobe Acrobat greater than 5.0. It seems that Adobe broke their own product when they released 6.0–now many version 5.0 PDF documents appear with funny characters. You may still send these in to us for processing as long as the tracking number is readable and the signature is legible, and we will process the apps. To prevent the problem, you should:
- Install a copy of Adobe 5.0 to use for reading/opening/printing TWIA apps.
- Contact Adobe (www.adobe.com) and let them know this is happening so that they will fix the problem and offer a free patch.
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