Processing a Quote & Application FAQs
Can I still quote policies if I can't login to the E-Quote system?
Yes. You can always quote a policy manually by submitting a paper application to us. There are forms and instructions in our Downloads section.
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I logged in, but can't see any menus for converting a quote to an application.
This probably means your status is "Ineligible." You can check your status by logging in — your status will be displayed at the top of the page. To learn why your status is ineligible or to change your status, please contact our Agent Registrar.
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How do I retrieve someone else's quote or app?
When you login, by default you should be able to see other users' quotes/apps as part of your agency's book of business. However, your E-Quote administrator may have turned off this feature, called "Global Sharing." To turn it back on:
- Log in as a user with Admin privileges. (If you're an Admin user, you'll see the "Admin" menu in yellow at the top right after you log in. If you don't see it, contact your local E-Quote administrator or your Primary Contact.)
- Select "User Access Designations" from the "Admin" menu at top right.
- Scroll to the bottom of the user list, and select "Enable Global Sharing." This allows all users to see everyone else's quotes and apps. "Disable Global Sharing" allows users to see only their own quotes and apps.
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Where do I enter locations for application items?
Open your existing application or new application. Click the "Location" tab, as below.
After entering locations, click the "Risk Item" tab and complete. You may then select the location from drop-down box list of the locations you entered in Step 1.
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What does, "Actual cash value is invalid, should be of the format ddddddd," mean?
Anytime you see the word "format" in an error message, it means E-Quote didn't recognize that the way something was entered. In this case, it likely means that you entered the cash value as "100,000" or "$100000", rather than "100000" (dddddd). Don't use commas or dollar signs in front of numbers anywhere on the E-Quote site, except the Description fields, which are free form. Similarly, if you enter a date in an unrecognizable format, E-Quote will respond with a similar format error (this format always works: mm/dd/yyyy).
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I've corrected the error, but I still see an error message.
Click the "Rate" button again. There is nothing wrong with E-Quote, or what you are doing, in most of these cases. But the nature of Web programs means that each time you make changes, you have to "re-submit" that data to our Web servers, which will then figure out (again) if it is correct. It's not quite as fast and easy as having a program on your desktop, but it allows anyone in the world with a Web browser to access the program, and at no cost.
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Can we do renewals with E-Quote?
No. While you can quote any policy, renewal or new business, you may ONLY SUBMIT NEW BUSINESS APPLICATIONS, NOT RENEWALS! Submitting renewals via E-Quote will result in a long delay in processing the application. Please contact your underwriter for submitting renewals via regular mail. We have implemented changes to our business policies and systems that allow most standard renewals to be processed extremely quickly via regular mail. In the near future, we hope to allow E-Quote to process renewals, too, but for now, PLEASE DO NOT SUBMIT RENEWALS VIA E-QUOTE.
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Why does E-Quote differ from my stand-alone program's rate?
We don't know. We can't vouch for, support or answer ANY questions about someone else's program, whether it is your e-mail program, a word processor, a windstorm-rating program or a video editor. We only support and answer technical questions about our E-Quote Web system. If there is a rating difference, our best advice is to believe E-Quote. If you think there may be a real mistake, attach the reasons why with your application, and we'll investigate when it is received.
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I checked "Inside City Limits (yes)" but the printed application shows "Inside City Limits (no)."
There are TWO places you need to indicate for the "inside city limits" parameter. One is on the Residential Structure detail page; the other is on the Location detail page. It probably printed out differently than you expected because you had one checked but not the other. One is important for underwriting; the other is important for address verification.
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I can't find my companion carrier listed in your drop-down box.
Choose "Other." It's listed alphabetically under O, not at the bottom.
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Can I rate a builder's risk policy on E-Quote?
Yes, E-Quote supports the rating of Builder's Risk policies.
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How do I print policies?
Currently, you can't print bound "policies," but you can print applications. When you create an application and successfully rate it, there is a 'Print' button that submits the information to TWIA and e-mails you a PDF (Adobe Acrobat) file. You may then save, print and mail this file to TWIA along with photos, WPI-8 forms, a check and any other required paperwork.
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Are printed applications bound?
No. They must still be reviewed by qualified TWIA underwriting personnel before binding.
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My printed application screen says "Not a valid TWIA application—do not submit."
Correct. That's because it's not an application—it's only an on-screen preview. Scroll to the bottom of the page, and you will see a drop-down box that says "Agency Location." Choose the location from which you want this application to be sent, and then click "Print." This will generate an electronic version of the application as an Adobe Acrobat PDF file, which will be sent to your e-mail address as an attachment. You may open the attachment, view it, save it and print it at your leisure. When you are ready to submit it, print it and follow the instructions on the included Application Checklist.
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Is there an overview of E-Quote navigation?
Yes, see our PDF "road map" titled E-Quote Processing a Quote and Application Submission.
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What is the Book of Business program?
The Book of Business program allows you to view your book of business on record with TWIA for your entire agency. To view the policies on file, follow these steps:
- In the date fields at the top of the program, enter the date range for which you desire to view policy expirations. (Search is limited to 2000 policy records returned. You may need to narrow your search dates if you expect more than 2000 policies to be returned for the time period selected.)
- Click on "Search" to start retrieval of the list requested. The wider the search dates requested, the longer the time necessary for the search engine to complete its cycle.
- The results field will display your expiration list sorted by "expiration date" in ascending order. Clicking on the "expiration date" title bar will re-sort the data in descending order.
The following definitions govern the information provided by the Book of Business program:
- Expiration Date: The date coverage ceases. (Coverage ceases at 12:01 a.m. on the expiration date shown.)
- Status: The status of a policy can be any of the following:
- Cancelled - Policy was originally issued but coverage has now been terminated.
- Cancelled Binder - A policy was not issued. Coverage was placed under binder; however, the binder has now expired.
- Declined - Reinsurance coverage was requested, but offer was rejected by the insured or by TWIA.
- Issued - Policy is in issued status; however, additional information and/or payment may still be needed.
- Moved - Moved to a different policy number
- Pending - An application has been received by TWIA and is awaiting processing.
- Rejected Application - Binder coverage requested in an application was not provided due to non-compliance with TWIA requirements or at the request of the agent.
- Rejected Endorsement - Binder coverage requested in an endorsement was not provided due to non-compliance with TWIA requirements or at the request of the agent.
- Renewal - An automated renewal notice has been mailed to agent but not received by TWIA.
- Returned Application - Coverage requested in an application has been placed under binder and returned to agent for additional information.
- Returned Endorsement - Coverage requested in an endorsement has been placed under binder and returned to agent for additional information.
- Business Type: The Business Type can be any of the following:
- Commercial
- Residential
- Mobile Home
- Insured: The insured is the policyholder. Only one insured record is listed in this report, although multiple insured may exist in our files.
- Address & City: The address is the location of the insured property. Only one address record is listed in this report, although multiple locations may exist in our files.
- Total Liability: Total Insurance for all items in the policy.
- Policy #: Policy Identification Number
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