Policyholders

Policyholder Portal

The Policyholder Portal is a feature designed to give policyholders more direct access to their claim information. With your policy number, claim number, and a valid email address, you can register for and use this portal to find:

  - Your agent's contact information
  - Your adjuster's contact information
  - A list of all the loss payments that have been
    made on your claim
  - Any replacement cost holdback on your claim

Policyholder Information Links

NEW: TWIA Customer Care Survey - Policies
A survey designed to help TWIA better understand our policyholder's experience with the TWIA policy service process.  For claims, please use the link below.

TWIA Customer Care Survey - Claims
A survey designed to help TWIA policyholders share their experiences with TWIA's claim process.

TWIA Brochure
Includes ten steps to preparing for a hurricane, instructions for filing a claim, and a brief overview of TWIA's history.

In the Event of Loss - Important Notice to Insureds
Outlines the measures you should take after a loss to protect your damaged property and to collect any loss payments due from TWIA.

How to Collect your Replacement Cost Depreciation - Dwelling
Step-by-step instructions for recovering any Replacement Cost Depreciation holdback (RCC) after repairs have been made to your covered dwelling.

How to Collect your Replacement Cost Depreciation - Commercial
Step-by-step instructions for recovering any Replacement Cost Depreciation holdback (RCC) after repairs have been made to your covered commercial property.