How to File a Claim

The Texas Windstorm Insurance Association (TWIA) has one Claims Department located in Austin, Texas. It is preferred that policyholders contact their agent to report their loss/claim. Their agent in turn will report the claim to TWIA so it can be assigned to an independent adjusting firm/adjuster for investigation. The adjusters will report their findings to TWIA and we will make the final decision on the claim.

FOR AGENTS

Preferred Method

• Download the Claims Reporting Form/Loss Notice (FNOL) to your computer.
• Fill the form out completely. The date of loss and insured's phone numbers are especially important.
• Click on the email address.
• Attach the completed form to an e-mail addressed to TWIA lossnotices@twia.org. In the subject line of the e-mail include the name of the insured and TWIA policy number.

Faxing

• Download the Claims Reporting Form/Loss Notice (FNOL).
• Fill the form out completely. The date of loss and insured's phone numbers are especially important.
• Fax it directly to TWIA Claims at 512-899-4953. Do not use “cover sheets” or “transmittal sheets“ with the FNOL. DO NOT MAIL A COPY AFTER FAXING.

Overnight Mail

• If you are unable to email or fax your loss notices, please put them in a daily batch and overnight them to TWIA:

Attention - TWIA Claims Department
Texas Windstorm Insurance Association
5700 S. MoPac, Building E, #530
Austin, TX 78749

Phone: 512-899-4900

• DO NOT REGULAR MAIL YOUR LOSS NOTICES.
• PLEASE ONLY REPORT EACH INDIVIDUAL CLAIM ONE TIME.

FOR POLICYHOLDERS

• If you have a windstorm or hail loss, immediately contact your agent to report your claim.
• The agent will confirm the details of your loss and report your claim to TWIA.
• If your TWIA policy on the damaged property was in force at the time of the loss, TWIA will assign your claim to a local adjuster for investigation.
• TWIA will mail you a copy of the Claim Notice Acknowledgment and Assignment which will identify the adjusting firm handling your claim.
• The adjuster will contact you for an appointment to inspect your property.
• Please make reasonable and necessary temporary repairs ONLY to protect the property from further damage. “Temporary” means something that can be reasonably removed for inspection. It cannot be repairs that will prevent the adjuster from seeing the reported damage.

• Take photos of the damage prior to making any temporary repairs. Keep documentation of these repairs. Give the photos and documentation to the adjuster.
• Please review the “Important Notice for Insured's” which is attached to your policy.
• If your agent cannot be reached you can call 1-800-788-8247. Listen to the recording for instructions on how to report your claim.
• PLEASE ONLY REPORT YOUR CLAIM ONE TIME.

Note: In the event of a serious storm, we may establish other methods of reporting and collecting loss notices. Please visit this website for the latest information and updates.