Texas Windstorm Insurance Association

5700 S. Mopac Expressway, Building E, Suite 530, Austin, Texas 78749 (512) 899-4900 Phone (512) 899-4950 Fax

Claims

How to File a Claim

The Texas Windstorm Insurance Association (TWIA) has one Claims Department located in Austin, Texas. The department is managed by the Director of Claims who has a full-time Claims Coordinator/Supervisor and a part-time Claims Supervisor. Other temporary staff is available if needed. All claims are reported to Austin by the agent and assigned to independent adjusters for investigation. The adjusters report their findings to Austin and we make a final decision on the claim. Claim payments are mailed directly to the insured in most cases, with a claim disposition letter to the agent.

For Policyholders

• If you have a windstorm or hail loss, please contact your agent promptly.
• The agent will confirm the details of your loss and report your claim to TWIA.
• We will confirm your coverage under your TWIA policy and assign your claim to a local adjuster for investigation.
• We will mail you a copy of the Claim Notice Acknowledgment and Assignment which will identify the adjusting firm handling your claim.
• Along with the Claim Notice Acknowledgment, you may also receive other information pertaining to your claim.
• The adjuster will contact you for an appointment to inspect your property.
• You should make reasonable temporary repairs to protect your property from further damage.
• If possible, take photos of the damage prior to making temporary repairs.
• Please keep detailed documentation of your temporary repairs and give this information to your adjuster.

For Agents

• Complete the Claim Reporting Form/Loss Notice that accompanies the TWIA policy or complete the ACORD 1 (10/98 edition) Loss Notice.
  • An incomplete loss notice can delay the adjustment of the claim.
  • It is very important that the loss notice indicate what type of damage is involved (wind, flood, hail).
  • Please include any pertinent information that may have been supplied to you by the insured when you fax the Loss Notice to TWIA. (i.e. receipts, cancelled checks, estimates, etc.)
  • Please provide the name and policy number of the FLOOD carrier and the HOMEOWNER carrier.
• Upon completion of the Loss Notice, fax it to TWIA at 512-899-4953. (We do not need "cover sheets" with the loss notices.)
• These forms can also be mailed to TWIA by regular or express mail.
• If the insured provides you photos or other information, please mail to the Claims Department at TWIA in Austin.
• A local adjuster will be assigned as soon as possible to investigate the claim.
• Please instruct the insured to make reasonable temporary repairs to protect their property from further damage.
• Ask the insured to keep all documentation concerning their loss and temporary repairs and to give this information to the adjuster.

Note: In the event of a serious storm, we may establish other methods of reporting and collecting loss notices and information. This will be communicated to the agents at the time of the storm.

 

For Adjusters

Adjuster information and news can be found on the News page, 'Adjuster' section.

TWIA Claims Handbook - Download the latest TWIA Claims Handbook here. Requires the free Adobe Acrobat Reader (version 5.0 or higher).

Note: This document is password-protected, and intended for use only by authorized TWIA adjusting firms. In order to obtain the password, please contact the TWIA Claims Department.