Resources We Are Mailing Directly to Policyholders

Two important changes to how we provide insurance are on the horizon:

  1. New TWIA policy contracts: All new and renewal TWIA policies will include updated coverages, terms, and conditions. The new policy contracts go into effect January 1, 2020; samples are available on our Forms, Sample Policies, Endorsements, Certificates webpage.
  2. New renewal process: As long as their property remains in insurable condition, policyholders will be able to renew their policy directly with TWIA. This new process impacts policies with an effective date on or after March 1, 2020.

What TWIA is mailing policyholders
To support policyholder awareness and understanding of these changes, we are mailing resources to them directly. Because the new TWIA policy contracts go into effect before the new renewal process, what the policyholder receives will depend on their policy renewal date.

 

Items mailed to policyholders with a policy renewal date between January 1 and February 29, 2020:

ItemWhen MailedPurpose
Notice of New TWIA Policy Contract January 2020 Week of November 25, 2019 This notice explains changes in the new policy contract. We encourage you to take a look.

 

Items mailed to policyholders with a policy renewal date on or after March 1, 2020:

ItemWhen MailedPurpose
Postcard Approximately 15 days before the Policy Renewal Packet is mailed Informs policyholders of the new policy contracts and of the new renewal process.

It also lets them know they will soon receive a Policy Renewal Packet in the mail that they can use to renew their policy directly with TWIA.

Policy Renewal Packet 60 days before the policy renewal date The Policy Renewal Packet includes:

 

Our Changes at TWIA webpage includes additional information about the new renewals process, as well as other legislative changes that enable TWIA to better serve its policyholders.

If you have any questions or concerns, please do not hesitate to contact us at (800) 788-8247 or agentservices@twia.org.