Resolved: Intermittent Login Issues
Published on: March 10, 2023
Update: The issue has been resolved. Thank you for your patience and understanding. We continue to receive reports of agents unable to log in to the Agent Portal. We are working to […]
Read MoreNew Look Coming in July!
Published on: March 7, 2023
A redesign of TWIA.org is in the works. The current TWIA.org doesn’t always meet the needs of visitors. We are working to make improvements that will help you complete tasks and locate […]
Read MoreSystem Outage Tonight
Published on: February 16, 2023
There will be an emergency outage tonight at 5:30 p.m. to resolve system issues experienced by some users today. All systems should be operational by 10 p.m. We apologize for any inconvenience […]
Read MoreResolved: Agent Portal Technical Issues
Published on: February 16, 2023
2/17/2023 Update: We are happy to report that the issues affecting the TWIA Agent Portal are now resolved. We are working to fix a technical issue that’s disrupted a few of our […]
Read MoreAgent Portal Update and Winter Storm Impact
Published on: February 9, 2023
Essential Info Policyholder email addresses are no longer required to submit a quote Payment processing delays from the winter storm will be marked as received on January 31, 2023 Routine payment process […]
Read MoreUpper Coast Storm Response
Published on: January 24, 2023
TWIA is responding to the storms along the upper coast and is ready to pay its policyholders for covered damages. If you are impacted by this storm, the below information is intended […]
Read MorePrint Quote Feature
Published on: December 23, 2022
Essential Info Print quote feature is now available in the Agent Portal Use the “Print Quote Summary” button to print a quote Attention agents: Starting today, the print quote feature is available […]
Read MoreAgent Portal Updates Webinar
Published on: November 28, 2022
Attention agents: From December 7 through 9, we will host three training webinars on recent updates to the TWIA Agent Portal. We will cover these updates and commonly asked agent questions. Space […]
Read MorePayments on Renewals
Published on: August 11, 2022
Attention agents: You can once again make payments for your clients' policy renewal in the 35-day window before its expiration. Thank you for your patience as we've corrected this payment issue specific […]
Read MoreThe Future of Printed Quotes
Published on: June 30, 2022
Attention agents: Thank you to everyone who completed our survey about printed quotes. Your feedback will help guide how we design a quote summary document for the New Agent Portal. Survey Results 315 […]
Read MoreAdjusted Building Cost Endorsement: Inflation Impacts TWIA Policies Effective September 15
Published on: June 27, 2022
Updated August 8, 2022: View frequently asked questions about TWIA premiums and the Adjusted Building Cost Endorsement. Attention agents: Starting September 15, policyholders renewing their residential TWIA policies will see substantial coverage […]
Read MoreTraining on Renewals in the New Agent Portal
Published on: June 9, 2022
Attention agents: From June 20-23, we will host training webinars about the renewal process in the New Agent Portal. Space is limited - register today to save your spot. Starting July 18, […]
Read MoreRenewals in the New Agent Portal
Published on: June 6, 2022
Attention agents: Starting July 18, 2022, you will need to work all renewals in the New Agent Portal. While most of the process will be the same as in the Old Agent […]
Read MoreMortgagee Escrow Payments in the New Agent Portal
Published on: May 25, 2022
Attention agents: We hear that you need the flexibility to make online payments on behalf of your clients when signing them up for mortgagee escrow in the New Agent Portal. For new […]
Read MoreAgents, How Do You Use Printed Quotes?
Published on: May 19, 2022
Attention agents: How do you use printed quotes? How do you want to use them? Or for them to look? Fill out this brief survey to let us know. Click Here to […]
Read MoreMSB in the New Agent Portal
Published on: May 2, 2022
TWIA uses an industry-standard tool, commonly called MSB (short for Marshall Swift/Boeckh), to calculate replacement cost estimates in both the Old and New Agent Portals. Although the tool is the same, the […]
Read MorePrinting Quotes in the New Agent Portal
Published on: April 28, 2022
Attention agents: You may already know that the New Agent Portal does not include the Old Agent Portal’s way of printing a quote. That is because the old way produced inconsistent results. […]
Read MoreMSB Tip in the New Agent Portal
Published on: April 22, 2022
Attention agents: Please do not manually change the “Estimate” number in the “Policy Number” field when working in the replacement cost estimator tool through the New Agent Portal. If this number is […]
Read MoreRegister Today: Town Halls, 4/26 & 4/28
Published on: April 20, 2022
Attention agents: After working in the New Agent Portal for a week, you may have questions for us. To help answer them, you’re invited to attend a TWIA town hall. New Agent […]
Read MoreWelcome to the New Agent Portal
Published on: April 17, 2022
Attention Agents: TWIA’s New Agent Portal is here! All new business must now be submitted through the New Agent Portal. Want an overview of how to work in the new portal? Check […]
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