An improvement to TWIA’s supplemental payment process goes into effect soon. As required by Senate Bill 615, we are adding and making more visible, information about how policyholders can request additional money they may be owed for repairs during the claim process, as well as the deadlines to request it.
What’s changing and when?
The only part of the supplemental payment process that is changing is when and how TWIA notifies policyholders about it.
- All TWIA policy packets will soon feature more information about the supplemental payments process. TWIA policies issued or renewed on or after July 1, 2020 will feature information about the availability of supplemental payments, the supplemental payment process, and associated deadlines.
- All renewal offer packets will also include a Notice of Contract Changes explaining this change. TWIA renewal offers generate 60 days prior to the effective date, so policyholders will begin to see these changes on May 1, 2020. Please click on the links below to view the notices.
- All Notice of Claim Acceptance and/or Denial letters will include additional information about supplemental payments. All Notice of Claim Acceptance and/or Denial letters will include the added information about supplemental payments beginning July 1, 2020.
The process for policyholders to submit a request for supplemental payments will remain the same.
More information about this change can be found on our website at www.twia.org/changes. In the meantime, we are here to answer your questions. Just give us a call at (800) 788-8247 or email Agent Services at firstname.lastname@example.org.