For fastest service, report a claim to TWIA's 24-hour call center at (800)-788-8247.  You may also report a claim electronically by clicking the "Report a Claim" button above.  As always, you may contact your TWIA agent to file a claim.  Once we receive your claim, we will assign a claims representative to contact you as soon as possible to discuss the next steps.

Check your Claim Status

The TWIA Policyholder Portal pro-vides direct access to claims informa-tion such as loss payments issued, replacement depreciation holdbacks, and contact information for your adjuster and agent.  To register for and use this portal, have your policy number and claim number, and click on the "Policyholder Login" button above.  Policyholder User Guide 

For all other claim-related inquiries, click on the "Contact TWIA Claims" button above. 


Follow these links to information for adjusters about TWIA claims processing.


New for Agents: Policy Center training!

Click here to register


The Agents section of this website is designed to help agents conduct business with TWIA.

When a storm is impending or recent, click the "Agent Alerts" button below for the latest updates from TWIA.


Use the "Agent Login" button to enter the Agent Portal, where agents can quote TWIA coverages, submit policy applications, or file TWIA claims on behalf of their clients.