REPORT A CLAIM
If your property has been damaged by wind or hail, for fastest service please call 800-788-8247 and follow prompts to report your claim as soon as possible. Once we are aware of your claim we will assign an adjuster who will contact you as quickly as possible. If necessary, please make any minor repairs to protect your property from further loss and keep receipts for any work. Please do not begin making permanent repairs until a TWIA assigned adjuster has contacted you and inspected your property. Once you have reported the loss you may be assured we will process your claim as quickly as possible.
TWIA offers a Policyholder Portal that provides our policyholders direct access to information about their claims. You can get claim information such as loss payments issued, replacement depreciation holdbacks, and contact information for your adjuster and agent. To register for and use this portal, be sure to have your policy number and claim number handy.
Policyholder User Guide
Follow these links to information for adjusters about TWIA claims processing.