CAT Plan Activated Due to Severe Storms

Published on: November 3, 2025

Severe weather including storms with large hail impacted a large portion of the Texas coast on Saturday, November 1. In response, TWIA has activated our Catastrophe Incident Response (CAT) Plan. 

Activating the CAT Plan allows TWIA to quickly scale up resources, so we can respond to policyholders with losses from the storms.

Four Ways to Report a Claim
TWIA policyholders can report a claim 24/7:

  • Online: Use the Policyholder Portal by logging in.
  • Chat: Use the 24-hour chat option on our claims webpage.
  • Text: Text “Hello” to (512) 645-2846.
  • Call: Call (800) 788-8247, select option 1.

We’ve shared claim-reporting information on Facebook, our website, and with impacted neighborhoods on our Nextdoor page.