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Agent Bulletins and Newsletters

2024

TitleDateLink
Claim Reporting Info for Storms in Brazoria CountyMarch 18, 2024LINK
Updating Factors for ABC EndorsementMarch 18, 2024LINK
Protect Yourself from Phone ScamsMarch 14, 2024LINK
Understanding Our Information Disclosure PracticesFebruary 29, 2024LINK
Latest Info on Our Process Changes January 12, 2024LINK

2023

TitleDateLink
Portal Issue Affecting Agents and Policyholders FixedDecember 21, 2023LINK
Current Portal Issue Affecting Agents and PolicyholdersDecember 20, 2023LINK
Making the Most of TWIA Coverage: ICCDecember 5, 2023LINK
Renewal Offer System IssueNovember 20, 2023LINK
Reminder: TWIA Quoting & Renewal Process SurveyOctober 10, 2023LINK
TWIA Policy CancellationsOctober 6, 2023LINK
TWIA Quoting & Renewal Process SurveySeptember 22, 2023LINK
New Laws Changing TWIA Processes Going into Effect SoonAugust 30, 2023LINK
Policy Moratorium LiftedAugust 30, 2023LINK
Policy Moratorium in Effect Due to Hurricane IdaliaAugust 29, 2023LINK
New TWIA Payment FeatureAugust 25, 2023LINK
Tropical Storm HaroldAugust 22, 2023LINK
Policy Moratorium RemindersAugust 21, 2023LINK
Redesigned Website is LiveAugust 21, 2023LINK
New Website Live on MondayAugust 18, 2023LINK
Summer Reminders to TWIA AgentsJune 16, 2023LINK
System Issues FixedJune 16, 2023LINK
System IssuesJune 15, 2023LINK
Credit/Debit Card Payment Service Fee IncreaseJune 13, 2023LINK
Hurricane Season is Here: Help Your Clients Be PreparedJune 2, 2023LINK
Change Your Password Less Often Starting TodayMay 3, 2023LINK
Coming Soon: Change Your Password Less OftenApril 28, 2023LINK
Starting Tomorrow: TWIA Requalification and Storm Season TrainingApril 17, 2023LINK
TWIA Requalification and Storm Season TrainingApril 12, 2023LINK
Agent Portal Issue ResolvedMarch 10, 2023LINK
Intermittent Login IssuesMarch 10, 2023LINK
System Outage TonightFebruary 16, 2023LINK
Agent Portal Technical IssuesFebruary 16, 2023LINK
Maintenance on TWIA Systems TomorrowFebruary 10, 2023LINK
Agent Portal Update and Winter Storm ImpactFebruary 9, 2023LINK
Claim Reporting for Agents and PolicyholdersJanuary 24, 2023LINK

2022

TitleDateLink
Print Quote FeatureDecember 23, 2022LINK
Physical Office Address Change and Webinar RecordingDecember 19, 2022LINK
Starting Wednesday: Training on TWIA Agent Portal UpdatesDecember 5, 2022LINK
Agent Portal Updates WebinarNovember 28, 2022LINK
Pay Plan Updates and MoreNovember 10, 2022LINK
FedNat (Maison) Cancelling PoliciesOctober 26, 2022LINK
FedNat (Maison) Ordered to End OperationsOctober 5, 2022LINK
Policy Moratorium LiftedSeptember 26, 2022LINK
Policy Moratorium in EffectSeptember 26, 2022LINK
Policy Moratorium PossibleSeptember 26, 2022LINK
Save and Exit ButtonSeptember 15, 2022LINK
Important Application UpdateSeptember 8, 2022LINK
Weston Policies Cancelled TodaySeptember 7, 2022LINK
Temporary Payment Plan AvailableAugust 31, 2022LINK
TDI Emergency Order for Weston PoliciesAugust 24, 2022LINK
Agent FAQ: Weston Insurance Insolvency and TWIA CoverageAugust 18, 2022LINK
Claim Reporting OptionsAugust 15, 2022LINK
Weston Insurance Insolvency and TWIA CoverageAugust 12, 2022LINK
Payments on RenewalsAugust 11, 2022LINK
FAQ: TWIA Premiums and ABC Factor IncreasesAugust 8, 2022LINK
The Future of Printed QuotesJune 30, 2022LINK
Fraudulent E-Mail Solicitation to TWIA AgentsJune 28, 2022LINK
ABC Endorsement: Inflation Impacts on TWIA Policies Effective Sept. 15June 27, 2022LINK
TWIA Systems Back OnlineJune 27, 2022LINK
TWIA Systems Temporarily UnavailableJune 27, 2022LINK
Starts Today: Training on Renewals in the New Agent PortalJune 20, 2022LINK
Register Now: Training on Renewals in the New Agent PortalJune 9, 2022LINK
Renewals in the New Agent PortalJune 6, 2022LINK
Mortgagee Escrow Payments in the New Agent PortalMay 25, 2022LINK
Maintenance on TWIA Systems TomorrowMay 20, 2022LINK
How Do You Use Printed Quotes?May 19, 2022LINK
MSB in New Agent PortalMay 3, 2022LINK
Printing Quotes in the New Agent PortalApril 28, 2022LINK
This Week: Town Halls, 4/26 & 4/28April 25, 2022LINK
MSB Tip in New Agent PortalApril 22, 2022LINK
Register Today: Town Halls, 4/26 & 4/28April 20, 2022LINK
Welcome to the New Agent PortalApril 18, 2022LINK
Complete Open Quotes by Noon TodayApril 15, 2022LINK
New Agent Portal Launches April 18April 7, 2022LINK
Starting Wednesday: Training on New Agent PortalApril 4, 2022LINK
Register Now: Training on New Agent PortalMarch 28, 2022LINK
TWIA Phones Available AgainMarch 22, 2022LINK
TWIA Phones UnavailableMarch 22, 2022LINK
TWIA Agent Portal Security Update Coming March 19March 15, 2022LINK
Action Required: Reset Your TWIA PasswordFebruary 17, 2022LINK
Coming Soon: New Agent Portal Login PageFebruary 9, 2022LINK
Wellington Residential Interest-Free 10-Pay Plan is HereFebruary 1, 2022LINK
Coming Soon: Wellington Residential Interest-Free 10-Pay PlanJanuary 27, 2022LINK
Reminder: TWIA Seeks Committee MembersJanuary 24, 2022LINK
TWIA Seeks Committee MembersJanuary 4, 2022LINK

2021

TitleDateLink
Season’s GreetingsDecember 21, 2021LINK
Maintenance on TWIA Systems TomorrowNovember 19, 2021LINK
How to Access TWIA Policy Center in Microsoft EdgeNovember 8, 2021LINK
Rate Increase Effective SoonOctober 26, 2021LINK
What questions were asked at the webinar?October 20, 2021LINK
Now Available: In-Person Claims Assistance (And Webinar Recording)October 8, 2021LINK
Claims Webinar Today. In-Person Assistance TomorrowOctober 6, 2021LINK
You’re Invited: TWIA Claims WebinarSeptember 29, 2021LINK
TWIA Flood Insurance RequirementSeptember 23, 2021LINK
Hurricane Nicholas UpdateSeptember 14, 2021LINK
CAT Plan Activated, Policy Moratorium PossibleSeptember 13, 2021LINK
Policy Moratorium LiftedAugust 30, 2021LINK
Policy Moratorium in Effect, CAT Plan ActivatedAugust 27, 2021LINK
Reminder: Maintenance on TWIA Systems TomorrowAugust 20, 2021LINK
REGISTER NOW: TWIA Payment Options Refresher Agent WebinarAugust 17, 2021LINK
8/14 and 8/21: Maintenance on TWIA SystemsAugust 13, 2021LINK
All About Policy MoratoriumsAugust 4, 2021LINK
New State Laws Affecting TWIAJuly 21, 2021LINK
Off-Cycle Payment for 6/30-7/6 CommissionsJuly 9, 2021LINK
Reminder: Starting 9/1, Increased Limit of Liability Adjustments Through ABC EndorsementJune 25, 2021LINK
Hurricane Season Is HereJune 2, 2021LINK
TWIA Website Now Available in SpanishMay 27, 2021LINK
TWIA Systems Unavailable 5/21-5/24May 21, 2021LINK
Starting 9/1: Increased Limit of Liability Adjustments Through ABC EndorsementMay 20, 2021LINK
TWIA Systems Unavailable 5/21-5/24May 12, 2021LINK
What Is and Isn’t Covered by TWIA PoliciesFebruary 25, 2021LINK
Open Monday MorningFebruary 21, 2021LINK
Systems Available MondayFebruary 20, 2021LINK
Winter Storm UpdateFebruary 19, 2021LINK
What TWIA Services Are Available and Are Not AvailableFebruary 17, 2021LINK
Office Remains Closed and Systems UnavailableFebruary 16, 2021LINK
Systems Unavailable Due to Power OutagesFebruary 15, 2021LINK
Top Agent Questions About PaymentsJanuary 28, 2021LINK

2020

TitleDateLink
TWIA Agent Portal Advisory for November 21November 20, 2020LINK
Policyholder Online Payments Are HereNovember 19, 2020LINK
Just Added: Payments Webinar November 23November 18, 2020LINK
1 Week Away: Policyholder Online PaymentsNovember 11, 2020LINK
Don’t Miss: Agent Webinar on TWIA Payment OptionsNovember 4, 2020LINK
REGISTER NOW: Agent Webinar on TWIA Payment OptionsNovember 1, 2020LINK
Coming in November: Policyholder Online PaymentsOctober 23, 2020LINK
Reminder: Check and Money Order Payment Process Changes Start TomorrowOctober 20, 2020LINK
Moratorium LiftedOctober 10, 2020LINK
Report Claims Online or by Calling (800) 788-8247October 9, 2020LINK
Check and Money Order Payment Process Changes Starting October 21October 7, 2020LINK
Policy Moratorium in EffectOctober 7, 2020LINK
Moratorium Possible for Hurricane DeltaOctober 6, 2020LINK
System Issue – Policy Moratorium Is NOT in EffectSeptember 14, 2020LINK
Moratorium LiftedAugust 29, 2020LINK
Moratorium Remains in Effect. Here’s Why.August 28, 2020LINK
Hurricane Laura UpdatesAugust 27, 2020LINK
TWIA Moratorium ExtendedAugust 25, 2020LINK
Policy Moratorium in EffectAugust 23, 2020LINK
The Height of Hurricane Season Is HereAugust 20, 2020LINK
Tomorrow: TWIA System MaintenanceAugust 14, 2020LINK
Help Clients Prepare for Height of Hurricane SeasonJuly 28, 2020LINK
Moratorium LiftedJuly 26, 2020LINK
File Claims Online or by Calling (800) 788-8247July 25, 2020LINK
Activation of TWIA Catastrophe Plan and Policy Moratorium in EffectJuly 25, 2020LINK
Reminder: TWIA Agent Portal Will be Down Starting TomorrowJune 5, 2020LINK
When does TWIA stop writing coverage?June 4, 2020LINK
Next Monday: Changes to the Windstorm Certification ProgramMay 26, 2020LINK
TWIA Agent Portal Advisory for June 6May 22, 2020LINK
Tomorrow: System Maintenance on TWIA SystemsMay 15, 2020LINK
Actions to Take Before a StormMay 8, 2020LINK
June 1: TWIA to Stop Accepting Applications for WPI-8-C Certificates of ComplianceMay 5, 2020LINK
Update on Premium Payment ProcessingApril 29, 2020LINK

2019

TitleDateLink
Tomorrow: System Maintenance on TWIA SystemsDecember 20, 2019LINK
Quarterly Agent Newswire NewsletterDecember 19, 2019LINK
Watch a Recorded Webinar Today!December 18, 2019LINK
Resources We Are Mailing Directly to Your TWIA ClientsDecember 13, 2019LINK
Phone Issues FixedDecember 11, 2019LINK
Experiencing Phone IssuesDecember 9, 2019LINK
REGISTER NOW: Agent Webinar on New TWIA Policy Renewal ProcessNovember 26, 2019LINK
Two Changes Coming Soon for TWIA Policyholders and Agents!November 26, 2019LINK
TWIA Agent Portal and Claims Center Advisory for Nov 16November 14, 2019LINK
Update: TWIA Experiencing Limited Phone IssuesNovember 4, 2019LINK
Do You Know How Recent Laws Are Changing TWIA?October 31, 2019LINK
Experiencing Limited Phone IssuesOctober 25, 2019LINK
Register Today for Agent WebinarOctober 22, 2019LINK
Changes to Insurance CodeOctober 21, 2019LINK
TWIA Actuarial & Underwriting Committee Meets, Hears Public TestimonyOctober 18, 2019LINK
Schedule of Upcoming System MaintenanceOctober 15, 2019LINK
Temporary Policy Submissions Hold for 1/1/2020 PoliciesSeptember 30, 2019LINK
TWIA RCT Express Upgrade Is HereSeptember 26, 2019LINK
TWIA RCT Express Upgrade TomorrowSeptember 25, 2019LINK
Policy Conditions – Loss Settlement Changes Are Coming!September 24, 2019LINK
TWIA RCT Express: Even BetterSeptember 20, 2019LINK
Latest Laws That Change TWIASeptember 17, 2019LINK
Quarterly Agent Newswire NewsletterAugust 29, 2019LINK
TWIA MSB Upgrade Success! – Policy Center and MSB are Now AvailableAugust 12, 2019LINK
MSB Upgrade On Track – Exit PolicyCenter by 6:00 P.M. Today (8/8/2019)August 8, 2019LINK
0% Annual Rate FilingAugust 6, 2019LINK
Q&A: Upcoming Legislative Changes & TWIA Board MeetingAugust 5, 2019LINK
TWIA MSB UpgradeAugust 1, 2019LINK
Coming Soon: TWIA MSB UpgradeJuly 11, 2019LINK
Secure Coverage Before a Hurricane HitsJuly 10, 2019LINK
Fixed: Issue affecting document generation in TWIA systemsJune 24, 2019LINK
Issue affecting document generation in TWIA systemsJune 24, 2019LINK
TWIA Agent Portal Advisory for June 8 June 6, 2019LINK

2018

TitleDateLink
Fixed: Policy Center IssueDecember 7, 2018LINK
UPDATE 2: Policy Center is Down for MaintenanceDecember 6, 2018LINK
UPDATE 1: Policy Center is Down for MaintenanceDecember 6, 2018LINK
Policy Center is Down for MaintenanceDecember 6, 2018LINK
Quarterly Agent Newswire NewsletterDecember 3, 2018LINK
Help Answering Policyholder QuestionsNovember 27, 2018LINK
Renewals for Properties Affected by HarveyNovember 16, 2018LINK
TWIA is Protecting Stakeholder Data!November 9, 2018LINK
FIXED! Phone IssuesNovember 6, 2018LINK
Phone IssuesNovember 5, 2018LINK
TWIA Email Security Data Protection Program – Secure Email NoticeOctober 29, 2018LINK
Quarterly Agent Newswire NewsletterOctober 15, 2018LINK
Rates Letter from the GovernorOctober 12, 2018LINK
TWIA Security Measure to be Implemented October 22October 10, 2018LINK
CAT Plan DeactivatedSeptember 18, 2018LINK
CAT Plan ActivationSeptember 12, 2018LINK
Help TWIA Improve Agent TrainingSeptember 10, 2018LINK
Top 5 Questions About Approaching Harvey Claim DeadlineAugust 23, 2018LINK
TWIA Hurricane Harvey Claim Deadline ApproachingAugust 15, 2018LINK
TWIA 2019 Rate DecisionAugust 1, 2018LINK
Quarterly Agent Newswire NewsletterJuly 27, 2018LINK
We Are Ready for Hurricane SeasonJune 5, 2018LINK
This Week: Rockport and Port Aransas Claims Assistance WorkshopsJune 4, 2018LINK
Reminder: TWIA Agent Portal Will be Down Starting TonightJune 1, 2018LINK
New TWIA Phone Menu is Live!May 14, 2018LINK
Advisory: More Renewal Application Notice Messages Than Usual in Next 24 HoursMay 9, 2018LINK
It’s National Hurricane Preparedness WeekMay 9, 2018LINK
Changes to the Agent Portal: Where to Find Your ResourcesApril 25, 2018LINK
Important Information for Commercial and Manufactured Home Policy RenewalsApril 25, 2018LINK
New Extension! New Deadline!April 20, 2018LINK
Coming Soon: New TWIA Phone Menu OptionsApril 16, 2018LINK
TWIA Claims Assistance Workshops April 11-12April 9, 2018LINK
Quarterly Agent Newswire NewsletterMarch 30, 2018LINK

2017

TitleDateLink
Update and Holiday ClosingsDecember 20, 2017LINK
New Password to Access TWIA CoursesDecember 18, 2017LINK
Phone System Maintenance Tonight from 7-10 PMDecember 15, 2017LINK
Quarterly Agent Newswire NewsletterDecember 15, 2017LINK
New Commercial Valuation Tool Live TodayDecember 7, 2017LINK
What to Expect from Policy Center for Commercial and Manufactured Home PoliciesDecember 7, 2017LINK
New Commercial Valuation Tool – Dec 7December 4, 2017LINK
Action Required: New Commercial Valuation and Agent Training ToolsNovember 28, 2017LINK
Letter Sent to Policyholders About Appraisal DeadlineNovember 21, 2017LINK
Policy Center for Commercial and Manufactured Home PoliciesOctober 30, 2017LINK
Visit our New Online Resource HubOctober 11, 2017LINK
Updates and New ResourcesOctober 6, 2017LINK
Alert: Scam Involving Spoofed TWIA Email AddressOctober 2, 2017LINK
2018 Rate IncreaseSeptember 29, 2017LINK
New Ways to Search Claims in Agent Claims CenterSeptember 29, 2017LINK
Buildings with Unrepaired Damage Affected by HarveySeptember 28, 2017LINK
Disputes on Claim Payment AmountsSeptember 28, 2017LINK
Info on TWIA Claims Support CentersSeptember 26, 2017LINK
Email Malware AlertSeptember 22, 2017LINK
TWIA Staying in the Coastal Bend as Community RecoversSeptember 22, 2017LINK
Response update and resources for you and your policyholdersSeptember 19, 2017LINK
Update on Food Spoilage and our MCCsSeptember 7, 2017LINK
Help TWIA Help Our PolicyholdersSeptember 6, 2017LINK
Protecting Policyholders Against FraudSeptember 5, 2017LINK
Mobile Claims Center Open in Port AransasSeptember 4, 2017LINK
TWIA Mobile Claims Center Open TomorrowAugust 31, 2017LINK
Mobile Claims Centers in Corpus Christi and RockportAugust 31, 2017LINK
Moratorium LiftedAugust 31, 2017LINK
New Numbers to Report a ClaimAugust 29, 2017LINK
Claims Deadline ConfusionAugust 29, 2017LINK
TWIA Agent Portal Back UpAugust 28, 2017LINK
TWIA Agent Portal DownAugust 28, 2017LINK
Up-to-Date Info for Filing ClaimsAugust 27, 2017LINK

2016

TitleDateLink
New Windstorm Certification ProcessDecember 21, 2016LINK
Quarterly Agent Newswire NewsletterDecember 9, 2016LINK
Update to Premium Finance Documentation RequirementNovember 3, 2016LINK
Policyholder ITV Letter RevisedOctober 13, 2016LINK
Quarterly Agent Newswire NewsletterOctober 7, 2016LINK
Updates to Policy Center and a Reminder on Hurricane SeasonSeptember 8, 2016LINK
TWIA Is Ready to Activate CAT Plan if Necessary for TD9August 30, 2016LINK
New Declarations Page and Policy Language Added in Compliance with TDI RulesAugust 17, 2016LINK
No Rate Change for 2017August 4, 2016LINK
Flood Insurance Requirement ChangeJuly 28, 2016LINK
Issue Corrected in Policy CenterJuly 22, 2016LINK
Policy Center eCheck IssueJuly 18, 2016LINK
Quarterly Agent Newswire NewsletterJuly 14, 2016LINK
Corrected Issue in Policy CenterJune 24, 2016LINK
Help is here. Correct Coupon? Can’t Print?May 19, 2016LINK
Policy Center Searches & Changes in Wellington Financing OptionsApril 13, 2016LINK
Storm Door Amendatory Endorsements EffectiveApril 4, 2016LINK
Attention Agents in the Corpus Christi AreaMarch 22, 2016LINK
Agent Bulletin: Premium FinancingMarch 17, 2016LINK
Quarterly Agent Newswire NewsletterFebruary 25, 2016LINK
New Windstorm Certification ProcessDecember 21, 2016LINK
Quarterly Agent Newswire NewsletterDecember 9, 2016LINK
Update to Premium Finance Documentation RequirementNovember 3, 2016LINK
Policyholder ITV Letter RevisedOctober 13, 2016LINK
Quarterly Agent Newswire NewsletterOctober 7, 2016LINK
Updates to Policy Center and a Reminder on Hurricane SeasonSeptember 8, 2016LINK
TWIA Is Ready to Activate CAT Plan if Necessary for TD9August 30, 2016LINK
New Declarations Page and Policy Language Added in Compliance with TDI RulesAugust 17, 2016LINK
No Rate Change for 2017August 4, 2016LINK
Flood Insurance Requirement ChangeJuly 28, 2016LINK
Issue Corrected in Policy CenterJuly 22, 2016LINK
Policy Center eCheck IssueJuly 18, 2016LINK
Quarterly Agent Newswire NewsletterJuly 14, 2016LINK
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