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Public Information Act

Generally, information collected, assembled, or maintained by or for TWIA is public information unless it is excepted from disclosure by the Texas Public Information Act or is considered to be confidential by constitutional or statutory law, or by judicial decision.

Filing a Request for Public Information with TWIA

TWIA will review all requests for information to determine whether the information requested is public information and should be released. If you are a policyholder or agent requesting your own or your client’s information, please contact the Claims or Underwriting department. To view or obtain copies of public information, please send a written request to the attention of the TWIA Public Information Coordinator by any of the following methods:

Email: recordsrequest@twia.org
Fax: (512) 505-2198

Mail:
P.O. Box 99090
Austin, TX 78709-9090

Physical Delivery:
4801 Southwest Parkway
Building 1, Suite 200
Austin, TX 78735

Public Information Act Opinions Relating to TWIA

If there is a question about whether information requested from TWIA is public information that should be released under the Public Information Act, the Office of the Attorney General will make a determination about whether the information is public.

Learn More About the Public Information Act

Additional information about the Public Information Act is available through the Office of the Attorney General.

Due to system maintenance, the Agent and Policyholder Portals will be unavailable Saturday, June 15, from 9:00 a.m. to 1:00 p.m. Click here to view all scheduled maintenance.

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Effective Friday, May 17, 2024, TWIA has stopped automatically renewing commercial policies as authorized by legislation passed last year.

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