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  • Use our online form to ask us a question. If you would like to make a change to your policy or renewal offer, please contact your agent. If you would like to report or check on the status of a claim, visit our claims process page or call (800) 788-8247.
  • If you need help logging in to the Policyholder Portal or Agent Portal, contact us by filling out this form, emailing agentservices@twia.org, or calling (800) 979-6443.

  • TWIA is only collecting this information to communicate with you. We will not share it unless required by law. Under Texas law, email addresses of people doing business with TWIA may be considered public records. If you do not want your email address released in response to a public records request, please contact our office by phone or by mail instead of email.

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COnTACT INFO

TWIA Office Closures

You can report a claim with Texas Windstorm 24 hours a day, 7 days a week. Our normal business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. If you would like to speak to someone directly, please use the contact information below:

Main Number

Call (800) 788-8247

Report or Check the Status of a Claim

Start Here
Call (800) 788-8247, Option 1

Policyholder Portal or Agent Portal Login Issues

Email Us
Call (800) 979-6443

Claims Center Technical Support

Email claimscenterhelp@twia.org

TDI COAST Program (TWIA Claims Assistance)

Email consumerprotection@tdi.texas.gov
Call (855) 352-6278
Learn More

Policy Services

Email agentservices@twia.org
Call (800) 788-8247, Option 3

Windstorm Certification Questions

Email agentservices@twia.org
Call (800) 231-5360
Learn More

Media Inquiries

Email mediarelations@twia.org
Call (512) 505-2299

Public Information Coordinator

Email recordsrequest@twia.org
Fax (512) 505-2198
Learn More

Human Resources

Email hr@twia.org
See Current Job Openings

Payment Mailing Address

P.O. Box 843146
Dallas, TX 75284-3146
payments@twia.org

Mailing Address

P.O. Box 99090
Austin, TX 78709-9090

Street Address

4801 Southwest Parkway
Building 1, Suite 200
Austin, TX 78735

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