Ombudsman Program

In 2011, the Texas Legislature created an Ombudsman Program. The Texas Department of Insurance Coastal Outreach and Assistance Services Team (COAST) provides information and educational programs that assist policyholders with the TWIA claims process.

To obtain assistance from the COAST Program:

Visit the COAST Program website

Call 1-855-35-COAST (1-855-352-6278)


Write to COAST Program – MC 111-1A, Texas Department of Insurance, P.O. Box 149104, Austin, TX 78714-9104