Adjusters

Overview

All TWIA claims are assigned to qualified independent adjusting firms selected through a request for proposal process conducted every 2-4 years. TWIA is pleased to contract with independent adjusting firms that demonstrate our commitment to providing quality service to policyholders by adjusting claims quickly, fairly, and accurately while upholding the highest ethical standards.

TWIA & TFPA Resource Management System (RMS)

Beginning April 2019, the RMS will provide all necessary training and certifications for adjusters who intend to handle TWIA claims. In addition, licensed and certified adjusters partnered with a contracted firm will have access to important guidelines, process updates, and documents. During major events, crucial updates may be posted to address common concerns and provide additional guidance.

Field Adjuster Certifications

TWIA & TFPA require adjusters to complete specific training and certification to handle field claims. To access the required training and certification, adjusters will need to register with an independent adjusting firm. After joining a firm’s roster, adjusters will be provided access to TWIA & TFPA’s Resource Management System (RMS) for training and certification. Log in credentials will be supplied by the independent adjusting firms. The firms we currently contract with that handle TWIA and TFPA field claims are listed below:

Field Adjusting Firms

Commercial Certifications

As of January 1, 2019, the commercial certification through 2021 Training has been discontinued. Until further notice, no Commercial Certification training process is being offered or required by TWIA.

Desk Examiner Certification

In April, TWIA & TFPA will begin to offer Desk Examiner Certification through the Resource Management System (RMS).

Adjusters who are already associated with one of the Field Adjusting firms listed above and registered on the RMS will be able to complete the Desk Examiner Certification with that firm. Certifications on the RMS are transferable; therefore, adjusters associated with a field adjusting firm do not need to sign up with a new desk examiner firm.

Adjusters who are not associated with a field adjusting firm listed above and who only want to receive work as a desk examiner will need to register with one of the inside staffing firms listed below to become TWIA/TFPA certified.

Desk Examiner Firms

As of January 31, 2019, the desk examiner certification is no longer available on 2021 Training’s website. Until the release of the new desk certification on the RMS, adjusters can log in to https://www.twia.org/adjusters/ to access important guidelines, documents, and updates. During major events, crucial updates may be posted to address common concerns and provide additional guidance.