Adjusters

Overview

All TWIA claims are assigned to qualified independent adjusting firms selected through a request for proposal process conducted every 2-4 years. TWIA is pleased to contract with independent adjusting firms that demonstrate our commitment to providing quality service to policyholders, adjusting claims fairly, quickly and accurately, and upholding the highest ethical standards.

Adjuster Certifications

TWIA requires adjusters to complete specific training and certification before working claims. To access our training and certification, adjusters will need to register with an independent adjusting firm. Once you have successfully joined a firm’s roster, they will provide you with access to TWIA & TFPA’s Resource Management System for training and certification. The firms we currently contract with that handle all types of TWIA and TFPA claims are listed below:

Field Adjusting Firms

Desk Examiner Firms

TWIA & TFPA Resource Management System (RMS)

The RMS will provide necessary training and certifications for adjusters who intend to handle TWIA claims. In addition, adjusters will have access to important guidelines, documents and updates for licensed and certified adjusters partnered with TWIA. During major events, crucial updates may be posted to address common concerns and provide direction.

Commercial and Desk Examiner Certification

Although the Residential Field Adjuster certification is now available on our RMS, the commercial and inside examiner training/certification will continue to be available at http://2021training.com/twia/ until the end of Q1 2019. You can still log in on our website to access important guidelines, documents, and updates for licensed and certified adjusters partnered with TWIA. During major events, crucial updates may be posted to address common concerns and provide direction.