Adjusters

Overview

All TWIA claims are assigned to qualified independent adjusting firms selected through a request for proposal process conducted every 2-4 years. TWIA is pleased to contract with independent adjusting firms that demonstrate our commitment to providing quality service to policyholders by adjusting claims quickly, fairly, and accurately while upholding the highest ethical standards.

TWIA & TFPA Resource Management System (RMS)

The RMS is our new training and certification platform for adjusters who intend to handle TWIA/TFPA claims. We are no longer offering certification courses on 2021 Training’s website. In addition, licensed and certified adjusters partnered with a contracted firm will have access to important guidelines, process updates, and documents. During major events, crucial updates may be posted to address common concerns and provide additional guidance.

Current RMS Users - Log In

For adjusters who are already registered with the system through one of the currently approved IA firms, please use the following link to log into your account.
https://captivateprime.adobe.com/acapindex.html
If you have forgotten your password, please use the Forgot Password link to obtain a new password.

Certificates

Certificates are not offered through the RMS system. However, the firm you registered with will have access to your list of completed certifications. In addition, we here at TWIA will retain proof of your certification once you have achieved it. If you need to provide proof of any completed certification, you can print out your associated Badge from the RMS in PDF format. Badges are only good for one year from the date of issuance.

Troubleshooting

If you have problems accessing the RMS or question regarding the new certification process, please contact your firm directly.

Field Adjuster Certifications

TWIA & TFPA require adjusters to complete specific training and certification to handle field claims. To access the required training and certification, adjusters will need to register with an independent adjusting firm. After joining a firm’s roster, adjusters will be provided access to TWIA & TFPA’s Resource Management System (RMS) for training and certification. Log in credentials will be supplied by the independent adjusting firms. The firms we currently contract with that handle TWIA and TFPA field claims are listed below:

Field Adjusting Firms

Commercial Certifications

As of January 1, 2019, the commercial certification through 2021 Training has been discontinued.

Claims Examiner Certification

As of June 3, 2019, the Claims Examiner Certification is available through the Resource Management System (RMS).

Adjusters who are already associated with one of the Field Adjusting firms listed above and registered on the RMS will be able to complete the Claims Examiner Certification with that firm. Certifications on the RMS are transferable; therefore, adjusters associated with a field adjusting firm do not need to sign up with a new claims examiner firm.

Adjusters who are not associated with a field adjusting firm listed above and who only want to receive work as a claims examiner will need to register with one of the inside staffing firms listed below to become TWIA/TFPA certified.

Claims Examiner Firms

Replacement Cost Calculators

Links to the Residential and Commercial Replacement Cost Calculators are now located on the RMS in the Job Aids section.

Please contact your firm to obtain the login and password to access the replacement cost calculator websites.