This page contains all open requests for vendor services.
Requests for Qualifications – Claims Service Providers
Texas Windstorm Insurance Association & Texas Fair Plan Association, hereinafter referred to as TWIA/TFPA, conducts a Request for Qualifications every five years to obtain responses from qualified Claims Service Providers who are interested in providing services to TWIA/TFPA. Our next RFQ will begin in the 4th quarter of 2024. Please check back at that time for detailed instructions on how to submit your qualifications.
Service Area
TFPA provides coverage to the entire state of Texas.
TWIA provides coverage in the 14 coastal counties and parts of Harris County.
Qualifications & Requirements
In selecting Applicants under any RFQ, TWIA/TFPA may take the following into consideration: the ability to assist TWIA/TFPA in scaling up for large catastrophic events; the geographical location of the Applicant’s company to be consistent with TWIA/TFPA’s area of coverage; the experience level of the Applicant; the available resources of the Applicant, including qualified quality assurance personnel; and other factors identified by TWIA/TFPA.
Applicants must:
- Comply with all applicable legal requirements, administrative regulations, and provisions of the Texas Insurance Code and the Texas Administrative Code;
- Be able to service the entire location of work for TWIA and TFPA;
- Follow reporting thresholds and guidelines set forth by TWIA/TFPA;
- Maintain a Business Continuity/Disaster Recovery plan;
- Maintain an Information Security plan/policy;
- Maintain an Ethics Policy; and
- Comply with all other terms of the contract.
Requested Services
TWIA/TFPA has a need for a wide variety of claim services, each with varying requirements and requiring different qualifications. Applicants are not required to apply for all requested adjusting-related services and selected vendors are not required to qualify for all services involved in the claims handling process (applied for or otherwise). Applicants for each service will be selected until TWIA/TFPA’s projected needs for each service have been fulfilled. Please note that this is the likely list of services but is subject to change at the time of the RFQ.
- Daily Residential Field Adjusting Services
- Daily Commercial Field Adjusting Services
- Catastrophe Residential Field Adjusting Services
- Catastrophe Commercial Field Adjusting Services
- Content Field Adjusting Services
- In-Location Desk Adjusting
- Satellite Desk Adjusting
- Customer Care
- Field Quality Assurance
- Inside Quality Assurance
