This page contains all open requests for vendor services.
Requests for Qualifications – TWIA/TFPA Claims Service Providers
January 7 Update: Due to an internal technical difficulty, the RFQ has been reopened for submissions to all vendors interested in participating. Vendors who have started the process are able to access their submission form to make edits and submit for consideration. For new submissions, please complete the initial intake form using the link below to begin the process. Any questions or concerns, please reach out to vendormanagement@twia.org.
January 3 Update: The RFQ submission window for TWIA/TFPA Claims Service Providers has closed.
December 2 Update: The RFQ submission window for TWIA/TFPA Claims Service Providers is now open.
November 8 Update: RFQ event for TWIA/TFPA Claims Service Providers will open for submissions on December 2, 2024.
Requests for Qualifications – Claims Service Providers
The purpose of this RFQ is to obtain detailed qualifications from Respondents for providing professional claims services to the Texas Windstorm Insurance Association and Texas FAIR Plan Association (hereinafter referred to as TWIA/TFPA).
Initial RFQ Intake Form
- Request for Qualification – TWIA/TFPA Claims Service Provider (It is recommended to open all RFQ forms and links in Microsoft Edge for optimal performance.)
- Attached is the RFQ Sample Form. Please note that certain questions will populate conditionally based on responses to previous questions (e.g., 3a, 6a, 9a, 12a, 35a, and 40a).
- In compliance with TWIA/TFPA’s security protocols, the intake form serves as the initial step in the RFQ process. Upon receipt of this intake form, a RFQ Administrative team member will manually generate a unique form link specific to the Respondent. This link will be sent via TWIA/TFPA’s GRC software platform, LogicGate, to the designated point of contact (POC) email address provided in the intake form. Please allow 1–2 business days for delivery of this email.
- Prior to final response submission, each Respondent will have an opportunity to review the form. If edits are required upon review, you will be sent a follow-up link that will allow edits to be made. The Respondent may repeat the process of reviewing and editing the response form as many times as necessary, as the RFQ form will not be deemed a formal record until the final document has been signed and submitted.
- RFQ responses will not be deemed a final record until all required questions have been completed, and the final document has been signed and submitted. Incomplete responses will not be considered for review.
- The RFQ submission window will close at 5:00 PM CST on Friday, January 17, 2025. Late submissions will not be accepted.
Important Note
All Respondents who currently service TWIA/TFPA will be subject to a performance review during this RFQ process. All Respondents, new and current, will be subject to follow-up communication after the submission window closes, in order to obtain clarification about qualification responses.
Service Area
TFPA provides coverage to the entire state of Texas.
TWIA provides coverage in the 14 coastal counties and parts of Harris County.
Qualifications & Requirements
Respondents must meet at minimum the following qualifications to be considered:
- Comply with all applicable legal requirements, administrative regulations, and provisions of the Texas Insurance Code and the Texas Administrative Code.
- Be able to service the entire location of work for TWIA and TFPA.
- Follow reporting thresholds and guidelines set forth by TWIA/TFPA.
- Maintain a Business Continuity/Disaster Recovery plan.
- Maintain an Information Security plan/policy, including cyber insurance.
- Maintain an Ethics Policy.
- Comply with all other terms of the contract.
TWIA/TFPA may take other factors into consideration when selecting Respondents to include but not limited to:
- The ability to assist TWIA/TFPA in scaling up for large catastrophic events.
- The geographical location of the Respondent’s company to be consistent with TWIA/TFPA’s area of coverage.
- The experience level of the Respondent.
- The available resources of the Respondent, including qualified quality assurance personnel
Requested Services
TWIA/TFPA has a need for the claims services listed below. Respondents for each service will be selected until TWIA/TFPA’s projected needs for each service have been fulfilled.
- Residential Desk Adjusting Services
- Commercial Desk Adjusting Services
- Residential Field Adjusting Services
- Commercial Field Adjusting Services
For more information and/or questions on the requirements for Claims Service Providers’ qualifications to be submitted by interested Respondents, please contact the Vendor and Contract Manager at vendormanagement@twia.org. There will be no formal Respondent question submission period for this sourcing event.
Important deadlines pertaining to the RFQ are as follows:
| RFQ Title | RFQ Issuance Date | Qualifications Due Date | Anticipated Provisional RFQ Award Date |
| Claims Service Providers RFQual Q4 2024 | December 2, 2024 | January 17, 2025 | February 14, 2025 |
Rights and Obligations
TWIA/TFPA accepts no obligation for any costs incurred in responding to the RFQ and reserves the right to accept or reject any or all submissions. TWIA/TFPA is under no obligation to award a contract on the basis of the RFQ. TWIA/TFPA reserves the right to modify this RFQ and/or to issue alternate or additional RFQs at its discretion.
Review Process
The submissions will be reviewed by an evaluation committee. The evaluators will consider how well the vendor’s proposed qualifications meet TWIA/TFPA’s needs as described in the RFQ. It is important that all submissions be clear and complete so that the evaluators can adequately understand all aspects of the response. The evaluation process may or may not lead to a contract award.
