Technical Support
Having technical issues with a TWIA system? Please check our System Requirements. It is important to use a recommended browser and operating system when accessing our systems.
For login and technical issues, you can email us or call us at (800) 979-6443. Our normal business hours are Monday-Friday, 8:00 a.m.-5:00 p.m.
Policy Assistance
To make changes to your policy, you will need to contact your agent. If you do not know who your agent is, please contact us.
Payment Assistance
Looking to make a payment? Review our payment options.
This guide shows how to make a payment in the Policyholder Portal.
You may also contact payments@twia.org or (800) 788-8247 with any payment questions. Payments cannot be made over the phone to TWIA.
Claim Assistance
Need to report a claim? You can report a claim online. Learn more.
Need help with your claim? You can send a message to our claims team online in Claims Center or the Policyholder Portal.
You can also email claims@twia.org (include your claim number in the subject line). Communicating with us through Claims Center or the Policyholder Portal will allow us to respond faster than email.