TWIA systems are web applications accessed through your internet browser. To provide the best user experience with TWIA systems, it is recommended to use a browser that support HTML5 & CSS3.
While it is possible to access TWIA systems through a variety of browsers, it’s important to note that there may be issues with the user interface while using a browser that is not recommended.
- Microsoft Edge (Desktop)
- Firefox (Desktop)
- Chrome (Desktop)
- Chrome (Mobile)
- Safari (Mobile)
The following operating systems are recommended to access TWIA systems.
Recommended Operating Systems:
- Microsoft Windows Vista SP2
- Microsoft Windows 7 SP1
- Microsoft Windows 8
- Microsoft Windows 10
Some of our systems require additional software to take full advantage of the available features. We recommend using the newest version of these programs when needed.
- Adobe Reader (Used to view documents)
- Guidewire Document Assistant ActiveX plug-in (Agents may need this to access the Old Agent Portal)
For technical support, you can email us or call us at (800) 788-8247. Our normal business hours are Monday-Friday, 8:00 a.m.-5:00 p.m.