Agents - TWIA

Welcome to our Agent Hub!

This is where agents can find the latest information about submitting applications to TWIA for wind and hail coverage for their clients. Here agents can get updates on the agent and policyholder portal, windstorm certificates, payment processes, recent bulletins, and other agent resources and training.

Announcements

WPI8 Certificate Lookup

Certificate Lookup

Training & Resources

Instructions and Guidelines Manual

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TWIA Rating Rules

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Plan of Operation

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Minimum Policy Eligibility Criteria

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Flood Insurance Requirements

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Declination Requirements

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About Policy Moratoriums

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Agent Requirements & Performance Standards

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Before You Quote! TWIA Agent 101

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Cloud Agent and Policyholder Portal

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New Residential Submission (Cloud)

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Submitting New Commercial Quote

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Builders Risk Submissions

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Quoting a Manufactured Home Submission

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Working with MSB (Cloud)

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MSB in the Agent Portal

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Making Payments - Agent Portal (Cloud)

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Agent Premium Payments

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Policyholder Premium Payments in the Policyholder Portal

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Agent Portal Dashboard

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Using the Billing Functions in the Agent Portal

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Printing A Quote in the TWIA Agent Portal

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Commercial Replacement Cost Calculator

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Entering Military Mailing Addresses in the Agent Portal

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Windstorm Certification Requirements

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Uploading Documents to a Policy

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Uploading Documents to a Policy

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Adding or Deleting a Mortgagee (Cloud)

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Adding or Deleting a Mortgagee

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Changing a Policy (Cloud)

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Making a Change to a TWIA Policy

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Cancelling a Policy (Cloud)

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Submitting a Policy Cancellation Request

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Completing Activities

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Changing the Policyholder Email Address

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Adding an Additional Named Insured on a TWIA Policy

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Deleting an Additional Named Insured (Cloud)

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Correcting the Primary Named Insured’s Name (Cloud)

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Adding or Deleting a Mortgagee on a Commercial Policy

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Accessing Claims Information in the TWIA Agent Portal

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Reporting A Claim in the TWIA Agent Portal

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Renewals in the Agent Portal

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Requalifying a Renewal (Cloud)

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Making Down Payments when Auto Pay Enabled - Renewals

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TWIA Commercial Renewals in the Agent Portal

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Introduction to the Agent Portal

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Admin Activities

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Adding a New User

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Editing User Information

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Commission Statements & Book of Business

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Setting Up EFT

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Setting Up Direct Deposit

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Book of Business Report

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Book of Business Transfers Between Agency Locations

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Accessing TWIA Commission Statements

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Adding Agency Users in the TWIA Agent Portal

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Deactivating Agency Users in the TWIA Agent Portal

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Request for Merging TWIA Agent / Agency Book of Business

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Setting Up EFT

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Setting Up 2-Step Authentication

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Telephone-Initiated Entries (TEL) Guidelines

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Federal ESIGN Disclosure and Consent for ACH Authorization Notice

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Telephone-Initiated (TEL) ACH Debit Authorization

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Telephone-Initiated (TEL) Authorization Notice

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Prearranged Payment and Deposit (PPD) Guidelines

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Consumer Authorization for ACH Debit

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TWIA Requalification and Storm Season Training

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Webinar Slides: TWIA Requalification and Storm Season Training

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TWIA Agent Portal Updates Agent Training

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Webinar Slides: TWIA Agent Portal Updates Agent Training

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TWIA Renewals and Storm Season in the New Agent Portal

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Webinar Slides: Renewals in the New Agent Portal

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New Agent Portal Overview

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Webinar Slides: New Agent Portal Overview

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New Agent Portal Commercial Agent Webinar

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Commercial Webinar Slides: New Agent Portal

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Agency Administrators Webinar: New Agent Portal

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Agency Administrators Webinar Slides: New Agent Portal

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Agent Phase 2022-2023

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Policyholder Phase

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Policyholder Portal Overview

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Registering in the TWIA Policyholder Portal

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Filing a Claim in the TWIA Policyholder Portal

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Making Payments (Cloud)

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Linking a Policy to an Account in the TWIA Policyholder Portal

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Locating Documents in the TWIA Policyholder Portal

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Updating Policyholder Information in the TWIA Policyholder Portal

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Accessing Claims Information in the TWIA Policyholder Portal

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New Agent Information

Agent Bulletins

Email Sign Up Archive

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Your Policy

Claims

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Policy Management

Stay Connected

About Us

Governance

Get Help

Announcements

TWIA Has Begun Its Annual Rate Filing Process

Hurricane Season is Here and We Are Ready to Respond

TWIA Issues 2025 Annual Report and Catastrophe Incident Response Plan

WPI8 Certificate Lookup

Training & Resources

TWIA Guidelines

Instructions and Guidelines Manual

TWIA Rating Rules

Plan of Operation

Minimum Policy Eligibility Criteria

Flood Insurance Requirements

Declination Requirements

About Policy Moratoriums

Agent Requirements & Performance Standards

Podcast

Before You Quote! TWIA Agent 101

Cloud Agent and Policyholder Portal

Quoting, Submitting and Paying for Applications

New Residential Submission (Cloud)

Submitting New Commercial Quote

Builders Risk Submissions

Quoting a Manufactured Home Submission

Working with MSB (Cloud)

MSB in the Agent Portal

Making Payments - Agent Portal (Cloud)

Agent Premium Payments

Policyholder Premium Payments in the Policyholder Portal

Agent Portal Dashboard

Using the Billing Functions in the Agent Portal

Printing A Quote in the TWIA Agent Portal

Commercial Replacement Cost Calculator

Entering Military Mailing Addresses in the Agent Portal

Windstorm Certification Requirements

Policy Maintenance

Uploading Documents to a Policy

Uploading Documents to a Policy

Adding or Deleting a Mortgagee (Cloud)

Adding or Deleting a Mortgagee

Changing a Policy (Cloud)

Making a Change to a TWIA Policy

Cancelling a Policy (Cloud)

Submitting a Policy Cancellation Request

Completing Activities

Changing the Policyholder Email Address

Adding an Additional Named Insured on a TWIA Policy

Deleting an Additional Named Insured (Cloud)

Correcting the Primary Named Insured’s Name (Cloud)

Adding or Deleting a Mortgagee on a Commercial Policy

Claims

Accessing Claims Information in the TWIA Agent Portal

Reporting A Claim in the TWIA Agent Portal

Renewals

Renewals in the Agent Portal

Requalifying a Renewal (Cloud)

Making Down Payments when Auto Pay Enabled - Renewals

TWIA Commercial Renewals in the Agent Portal

Agency Administration

Introduction to the Agent Portal

Admin Activities

Adding a New User

Editing User Information

Commission Statements & Book of Business

Setting Up EFT

Setting Up Direct Deposit

Book of Business Report

Book of Business Transfers Between Agency Locations

Accessing TWIA Commission Statements

Adding Agency Users in the TWIA Agent Portal

Deactivating Agency Users in the TWIA Agent Portal

Request for Merging TWIA Agent / Agency Book of Business