Resolved: Agent Portal Technical Issues

4:21 p.m. 2/17/2022 Update: We are happy to report that the issues affecting the TWIA Agent Portal password reset and login processes are now resolved.

If you are still having trouble logging in, please visit our troubleshooting guide. You may also contact our Policy Services team at or by calling (800) 979-6443. Our normal business hours are Monday-Friday, 8:00 a.m.-5:00 p.m.

11:04 a.m. 2/17/2022: We are aware of issues affecting the TWIA Agent Portal password reset process. We are working to resolve them as quickly as possible.

In the meantime, please use the following links to access TWIA Policy Center and Claims Center for agents:

Thank you for your patience and understanding. We will let you know as soon as the issues are fixed.


Earlier today, we launched a new TWIA Agent Portal login page (learn more here). To access the portal, all TWIA agents must reset their passwords. However, we have received reports that some agents are encountering issues during the reset process.