Check and Money Order Payment Process Changes Starting October 21

Published on: October 7, 2020

Attention agents: Over the next few months, TWIA will be enhancing its current payment processes and adding new online payment options for policyholders.

This webpost is about changes to how and where to mail checks and money orders to TWIA. The new process will allow for quicker posting of payments by using a secure lockbox provided by Bank of America.

Note: No changes are being made to ACH or eCheck payments. These options remain the fastest payment methods.

What’s Changing:

1. Preferred Mailing Method: A new TWIA PO Box mailing address. Starting October 21, payments mailed with the payment coupon by USPS to the new PO Box address below will be posted using the date the payment is received and applied to the policy the next business day. The new PO Box is a secure lockbox with Bank of America dedicated for processing TWIA premium payments.

TWIA
PO BOX 843146
Dallas, TX 75284-3146

This change reduces the amount of manual payment processing by TWIA staff, allowing us to post payments faster for our policyholders.

2. Expanded Approved Mailing Methods: A new option to submit payment to our physical address by traceable mailing methods. While mailing payments to the secure lockbox is TWIA’s preferred mailing method, TWIA will still process payments mailed to our physical mailing address by the following approved traceable methods:

  • USPS Registered Mail
  • USPS Certified Mail
  • USPS Priority Mail Express
  • Regular mail that is hand-cancelled by USPS
  • Other services that provide acceptable, traceable proof of mail date

This option is recommended for those mailing payments close to the due date and concerned about their payment arriving late. Payments sent by any of the traceable mailing methods listed above will be posted using the date the payment was mailed. Agents and policyholders should use the following address for these approved mailing methods:

TWIA
4801 Southwest Parkway
Building 1, Suite 200
Austin, TX 78735

You and your clients may mail payments to either address. The mailing method you select will determine the posting date of the payment.

We will continue to update you about the other upcoming changes to TWIA’s payment options and processes over the next few months, including policyholder installment payments and online payment options.

Contact Us
If you have any questions or concerns, our Policy Services team is here to help. Email us at agentservices@twia.org or call us at (800) 231-5360.

We look forward to continuing to improve our service to agents and their clients.