In-Person Claims Assistance for Policyholders

We want our policyholders’ Hurricane Nicholas claim process to go as smoothly as possible and help them get every dollar owed to them for damage covered under their TWIA policy.

In pursuit of this goal, TWIA claims staff will be in Galveston and Lake Jackson to provide in-person assistance to policyholders. Spanish-speaking staff will be available. Claim payments will not be provided at the sites.

To Book an Appointment

  • Book online
  • Call (512) 899-4961, M-F 8:00 a.m.-5:00 p.m.

In-person claim assistance is available by appointment only.

TWIA Claims Assistance Sites

October 7-9
Open 10:00 a.m.-7:00 p.m. daily
Courtyard by Marriott
9550 Seawall Blvd. Galveston, TX 77554

Lake Jackson
October 10-12
Open 10:00 a.m.-7:00 p.m. daily
Staybridge Suites
981 FM 2004 Lake Jackson, TX 77566

Watch a Recorded Webinar

On October 6, we hosted a webinar about the TWIA claims process. A recording is available here:

TWIA Claims Webinar: Your Nicholas Questions Answered

The webinar covers the below topics and answers policyholders’ questions about the claims process. Policyholders who are unable to visit one of our Claims Assistance Sites may find helpful information by watching the recording.

  • How to read your damage estimate.
  • What kind of documentation do you need?
  • What happens after you receive payment?

Contact Us

If you have any questions or concerns about the Claims Assistance Sites, please email us at

Policyholders can also connect with a TWIA claims examiner through our online Claims Center. Register or login at