How will agents know if their policyholder’s online payment went through?

The best way to know a policyholder’s payment status is to check their policy status in Policy Center (please refer to the New Business Submissions and Renewal Status job aids for details on how to check a policy status). As was the case before policyholder online payments, agents are not notified when TWIA receives a payment from a policyholder regardless of whether we receive it by mailed check or through the online payment website. However, agents do receive a notification when the policyholder’s Declarations page is available in TWIA Policy Center after TWIA receives the payment and issues the policy.