Contact Us

Contact Us

Use our online form to ask us a question. If you would like to make a change to your policy, please contact your agent.

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TWIA is only collecting this information to communicate with you. We will not share it unless required by law. Under Texas law, e-mail addresses of people doing business with TWIA may be considered public records. If you do not want your e-mail address released in response to a public records request, please contact our office by phone or by mail instead of email.

Contact Info

You can file a claim with Texas Windstorm 24 hours a day 7 days a week. Our normal business hours are Monday - Friday 8 a.m. to 5 p.m. If you would like to speak to someone directly, please use the contact information below:

To File a Claim
Call 877-281-1431 (English) or 866-443-3144 (Spanish), available 24/7
Visit the Claims Center
Email: [email protected]

To Check the Status of a Claim
Call 1-800-788-8247, Option 1, then Option 2
Visit the Claims Center
Email: [email protected] 

For Claims Center Support and Technical Issues
Email: [email protected]
To Discuss Non-Claims Issues
Call 1-800-788-8247
For Agent Support
Visit the Agent Portal
Email: [email protected]
For Policy / Underwriting Support - Residential 
Call 1-800-788-8247, Option 3
Email:  [email protected]
For Policy / Underwriting Support -  Commercial / Manufactured Home
Call 1-800-788-8247, Option 4
Email:  [email protected]
For WPI-8/WPI-8-C Questions
Call 1-800-231-5360
For Human Resources
Email: [email protected]
For Media Inquiries
Call 512-505-2299
Email: [email protected]
For Website Technical Questions
Email: [email protected]
Street Address
5700 South MoPac Expressway
Building A
Austin, TX 78749

Mailing Address
P.O. Box 99090
Austin, TX 78709-9090

Holiday Hours
A complete list of 2017 TWIA holidays.