Contact Us

Contact Us

Use our online form to ask us a question. If you would like to make a change to your policy, please contact your agent.

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TWIA is only collecting this information to communicate with you. We will not share it unless required by law. Under Texas law, e-mail addresses of people doing business with TWIA may be considered public records. If you do not want your e-mail address released in response to a public records request, please contact our office by phone or by mail instead of email.

Contact Info

If you would like to speak to someone directly, please use the contact information below:

To Report a Claim or Check the Status of a Claim
Call 1-800-788-8247, Option 1, available 24/7
Visit the Claims Center.
For Policy Center Questions

Call 1-800-788-8247, Option 7, available 8:00 a.m. - 5:00 p.m.
Visit the Agent Portal
Email: [email protected]
For Policy Questions or Changes
Call 1-800-788-8247, Option 2, available 8:00 a.m. - 5:00 p.m.
Email: [email protected] , or fax 512-899-4950
For Human Resources
Email: [email protected]
For Media Inquiries
Call 512-505-2299, available 8:00 a.m. - 5:00 p.m.
Email: [email protected],
Street Address
5700 South MoPac Expressway
Building A
Austin, TX 78749

Mailing Address
P.O. Box 99090
Austin, TX 78709-9090

Holiday Hours
A complete list of 2015 TWIA holidays.