Contact Us

Contact Us

Use our online form to ask us a question. If you would like to make a change to your policy, please contact your agent.

  • This field is for validation purposes and should be left unchanged.
TWIA is only collecting this information to communicate with you. We will not share it unless required by law. Under Texas law, e-mail addresses of people doing business with TWIA may be considered public records. If you do not want your e-mail address released in response to a public records request, please contact our office by phone or by mail instead of email.

Contact Info

If you would like to speak to someone directly, please use the contact information below:

To Report a Claim or Check the Status of a Claim
Call 1-800-788-8247, available 24/7
Visit the Claims Center.
For Policy Questions or Changes
Call 1-800-788-8247 Option 1, available 8:00 a.m. - 5:00 p.m.
Email: policychanges@twia.org , or fax 512-899-4950
For Agent Services 

Call 1-800-788-8247, Option 7, available 8:00 a.m. - 5:00 p.m.
Visit the Agent Portal or fax 512-899-4950
Email: agentservices@twia.org
For Human Resources
Email: HR@twia.org
For Media Inquiries
Call 512-505-2299, available 8:00 a.m. - 5:00 p.m.
Email: mediarelations@twia.org,
Street Address
5700 South MoPac Expressway
Building A
Austin, TX 78749

Mailing Address
P.O. Box 99090
Austin, TX 78709-9090