In 2011, the Texas Legislature created an Ombudsman Program. The Texas Department of Insurance Coastal Outreach and Assistance Services Team (COAST) provides information and educational programs that assist policyholders with the TWIA claims process. COAST can help you:

• Learn about your rights as a TWIA policyholder
• Learn about the TWIA claims process
• Know what to do if TWIA denies your claim
• Resolve a concern about a TWIA claim

If you need information, have a complaint, or can’t locate your insurance agent or company, contact the COAST program for assistance:

• Visit TDI’s disaster recovery webpage
• Call (855) 35-COAST (855-352-6278)
• Email ConsumerProtection@tdi.texas.gov
• Write to COAST Program – MC 111-1A, Texas Department of Insurance, PO Box 12030, Austin, TX 78711-2030