Hurricane season is here and TWIA policyholders can trust us to be ready to respond when a storm impacts the Texas coast. TWIA Is Ready to RespondWe have secured access to $6.227 billion in funding and updated our Catastrophe (CAT) Incident Response Plan to ensure we quickly and effectively respond to policyholders in the event of […]
We have moved our systems to the cloud. This means that the Agent Portal has a refreshed look but a familiar feel to the previous Agent Portal. New Podcast AvailableTo navigate through the refreshed look, the “Cloud Agent and Policyholder Portal” podcast is now posted on the Agent Training Center. You can find it under the section labeled Podcast. If you are experiencing […]
Essential Information: Dear TWIA agents, As announced in a previous email, Agent and Policyholder portals are moving to the cloud. Systems will be offline tomorrow, April 25 at 12:00 p.m. We expect our cloud systems to be available by 8:00 a.m. on Monday, April 28. Actions Needed Contact us for any questions.
Essential Information: Attention TWIA agents: Agent and Policyholder portals are moving to the cloud. The move will begin at 12:00 p.m. (noon) on Friday, April 25. Our systems will be unavailable during the move. We expect our cloud systems to be available by 8:00 a.m. on Monday, April 28. Actions Needed Things to Know Learn more […]
The TWIA Agent Requirements & Performance Standards acknowledgment is live on the Agent Portal login page. Please read the Agent Requirements and Performance Standards, as they apply to all agents who offer or sell TWIA policies. To continue accessing the Agent Portal, you must agree to abide by the standards. What You Need to Know As announced […]
TWIA has established agent requirements and performance standards as authorized by Senate Bill 2232 and Texas Insurance Code Section 2210.016. Please read the Agent Requirements and Performance Standards document. It applies to all agents who offer or sell TWIA policies. What You Need to Know These standards reinforce and document our current guidelines and expectations for agent conduct, financial responsibilities, compliance, […]
We have several updates to share with you for 2025. Implementing Laws Passed in the 88th Legislative SessionHere is an update on the remaining laws that we are implementing from the 2023 legislative session. Upcoming 89th Legislative Session System Updates Your Feedback MattersWe invite you to participate in a brief survey, so we may better understand your needs […]
The TWIA policy moratorium has been lifted by the TWIA General Manager. We are accepting applications, issuing new policies, and processing renewals today, Monday, November 11. The Policy Services team is available Monday through Friday, 8:00 a.m. to 5:00 p.m. at (800) 788-8247 or agentservices@twia.org.
Hurricane Rafael is within the 80 degrees west longitude and 20 degrees north latitude, requiring TWIA to put a policy moratorium in effect. This means agents cannot quote or submit new business applications or make policy changes that increase coverage on existing policies or renewals. The policy moratorium will be lifted when the General Manager determines that the […]
The TWIA policy moratorium has been lifted by the TWIA General Manager. We are accepting applications, issuing new policies, and processing renewals today, Thursday, September 12. The Policy Services team is available Monday through Friday, 8:00 a.m. to 5:00 p.m. at (800) 788-8247 or agentservices@twia.org.
As of the 7:00 p.m. CST update from the National Hurricane Center, Hurricane Francine is within the 80 degrees west longitude and 20 degrees north latitude, requiring TWIA to put a policy moratorium in effect. This means that agents cannot quote and submit new business applications or policy changes that increase coverage on existing policies or renewals, until the General […]
Attention agents: TWIA Rate FilingThe Texas Department of Insurance will hold public meetings on TWIA’s rate filing in Galveston and Corpus Christi to hear feedback from stakeholders. As a reminder, TWIA’s Board of Directors voted on August 6 to file a rate increase of 10% for residential and commercial policies in its required annual filing with the […]
