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Attention agents: Last August, we shared the upcoming changes in TWIA processes from the Texas Legislature and how they will impact working with TWIA.  We will continue to keep you informed of developments related to these legislative changes and provide additional resources and training throughout the year.  Here are the latest updates on these laws and what to […]
Attention agents: We wanted to make you aware of a system issue that caused a delay in mailing renewal offers 35 days prior to policy expiration. The issue has been corrected. Important details As long as payment is received within the 10-day payment grace period, the payment and renewal will be processed as usual […]
Attention agents: TWIA has implemented a change to premium refunds on policies cancelled by the policyholder, in compliance with House Bill 3208 passed earlier this year. This change applies to policies effective 9/1/23 and after.   Policies effective before 9/1/23: When a policy is cancelled by the policyholder, TWIA retains minimum earned premium of at least 90 days […]
Attention agents: The Texas Windstorm Insurance Association (TWIA) invites agents to take a short survey on our quoting and renewal processes. Why is TWIA Collecting This Information?We are collecting this information in response to a recommendation by the Sunset Advisory Commission of the Texas Legislature (Recommendation 2.4) to establish separate agent commission rates for new policies and policy renewals […]
Attention agents: The Texas Legislature passed several new laws related to the Texas Windstorm Insurance Association (TWIA). Here is some information about these laws and how they will impact how agents do business with TWIA. The Association will be working over the coming weeks and months to update our processes and provide training and information […]
Attention agents: We have added a Payment History section to our portals! Agents and their clients can now find historical payment data in the following ways: TWIA Agent PortalWhen selecting a policy, click on Billing to find the Payment History located at the bottom of the billing page, including data related to received date, check or reference number, […]
Attention agents: From June 20-23, we will host training webinars about the renewal process in the New Agent Portal. Space is limited – register today to save your spot. Starting July 18, you will need to work all renewals in the New Agent Portal. Registration full? We have you covered! All the webinars will also […]
Attention agents: Starting July 18, 2022, you will need to work all renewals in the New Agent Portal. While most of the process will be the same as in the Old Agent Portal, there are some important differences. Below are the top five things to know and do. 1. You can edit renewal offers before […]
Attention agents: We hear that you need the flexibility to make online payments on behalf of your clients when signing them up for mortgagee escrow in the New Agent Portal. For new business, this change would help secure coverage more quickly than going through their mortgage company for the payment. New Payment Workflow Coming Soon […]
Attention agents: How do you use printed quotes? How do you want to use them? Or for them to look? Fill out this brief survey to let us know. Click Here to Share Print Quote Feedback Your feedback will help guide the way we design the print quote feature for the New Agent Portal. It […]
TWIA uses an industry-standard tool, commonly called MSB (short for Marshall Swift/Boeckh), to calculate replacement cost estimates in both the Old and New Agent Portals. Although the tool is the same, the estimating process is slightly different depending on which portal you are using. Notably, in the New Agent Portal, the estimator tool seamlessly pre-fills […]
Attention agents: You may already know that the New Agent Portal does not include the Old Agent Portal’s way of printing a quote. That is because the old way produced inconsistent results. Inconsistencies aside, agents are telling us that printing a quote is important to how you work and communicate with your clients. That is […]
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