TWIA policyholder claim payment checks are often written to both the policyholder and their mortgage company. Here’s why, and what to do next.

Why is my mortgage company on my check?

Because both you and the mortgage company are listed as having an interest in the property on the policy, claim payment checks may be written to both parties.

Often, as a prerequisite of lending money to buy a home, the mortgage company will require you to:

• Purchase a home insurance policy, and
• List the mortgage company’s interest on the policy.

Being included on the policy – as well as the claims payment process – helps protect the mortgage company’s financial interest in the property. 

Contact your mortgage company to find out how to endorse and process your claim payment check, as different mortgage companies have varying procedures.

What if the wrong mortgage company is on the check?

If your loan is no longer with the mortgage company listed on the check, that means the wrong mortgage company is on your policy. Your policy must be updated before a new check can be issued.

To update your policy to include the correct mortgage company and to stop payment on the check with the incorrect mortgagee on it, follow these steps:

• To change the mortgage company name on your policy, contact your agent and have them process a mortgagee change request.
• To stop payment on the check:
  • Email current/correct mortgage company information/documentation to stoppay@twia.org, or
  • Contact the TWIA claims team
    • Log in the Policyholder Portal
    • Call (800) 788-8247

For More Information

Please contact your insurance agent if you have any questions about your policy and the coverages it provides. If you have a TWIA claim you would like to discuss, contact us through Claims Center or the Policyholder Portal or by calling (800) 788-8247.