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Published Date: May 22, 2023

Do agents have to participate?

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Published Date: May 22, 2023

How do I know if my customers have offers?

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Published Date: May 22, 2023

What if I want the policies to stay with TWIA?

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Published Date: May 22, 2023

Who are the insurers participating in the TWIA depopulation programs?

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Published Date: May 22, 2023

What is the process for agents contracting with depopulation companies?

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Published Date: May 22, 2023

What are next steps after we choose a carrier?

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Published Date: May 22, 2023

Will agents receive the same commissions with insurers participating in depopulation?

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Published Date: May 22, 2023

Can policyholders that transfer to another insurer through depopulation come back to TWIA?

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Published Date: May 22, 2023

Do policyholders need to sign off for us to approve offers?

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Published Date: May 22, 2023

How do policyholders remain with TWIA?

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Published Date: May 22, 2023

Will the policy be automatically taken out?

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Published Date: May 22, 2023

What happens to policies that renew during this process?

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Published Date: May 22, 2023

What happens if I approve an offer with one company but the policyholder wants to move to a different company?

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Published Date: May 22, 2023

When will we know the premium amount?

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Published Date: May 22, 2023

What will new coverage and service look like?

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Published Date: May 22, 2023

Are there any restrictions on the depopulation carriers about offering non-wind coverage?

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Published Date: May 22, 2023

How do I learn more about insurers participating in the depopulation programs?

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Published Date: May 22, 2023

Will there be additional depopulations after this round?

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Published Date: May 22, 2023

How do I authorize a policy offer?

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Published Date: May 22, 2023

Will policyholders be contacted by the participating insurer?

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Published Date: May 22, 2023

Will TWIA be contacting policyholders about depopulation?

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Published Date: May 22, 2023

How about policies that have more than one offer?

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Published Date: May 22, 2023

Who do I contact for policy changes?

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Published Date: May 22, 2023

How will losses be handled?

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Published Date: May 22, 2023

What if agents have other questions?

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Due to system maintenance, the Agent and Policyholder Portals will be unavailable Saturday, June 15, from 9:00 a.m. to 1:00 p.m. Click here to view all scheduled maintenance.

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Effective Friday, May 17, 2024, TWIA has stopped automatically renewing commercial policies as authorized by legislation passed last year.

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