Blog

Member Companies Participating in Depopulation

Members Companies may now submit required documentation to TWIA and the Texas Department of Insurance (TDI) to participate in the Assumption Reinsurance Depopulation Program. The deadline for submissions is August 25, 2016. All documents must be submitted electronically. Senate Bill 900 (SB900) authorized the creation of the Assumption Reinsurance and the Voluntary Market Depopulation Programs as ways to assist…
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2016 Hurricane Preparedness Tips

As we start the 2016 Hurricane Season, it’s important to make sure that you’re prepared. Take the necessary steps to protect your property and—most importantly—your family. Below are some tips that can help get you started. Meet Annually with Your Agent Start by meeting annually with your agent to review your policy, ensuring that you…
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TWIA Ready for 2016 Hurricane Season

Residual market insurer is in strongest-ever position for hurricane season, thanks to new funding structure, largest-ever balance in CRTF, comprehensive CAT plan, and new claims management technology The Texas Windstorm Insurance Association (TWIA) it is in its strongest-ever position for this year’s hurricane season with $4.9 billion in total funding available to pay claims. This…
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Approval of TWIA’s Voluntary Market Depopulation Program

The passing of Senate Bill 900 (SB900) during the 2015 Texas Legislative Session granted Texas Department of Insurance (TDI) and TWIA the authority to implement depopulation or "takeout" programs. The bill proposes two methods for depopulation: a voluntary market program and an assumption reinsurance program. In response to SB900, TWIA filed a Voluntary Market Depopulation Program with…
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Request for Proposal Posted- Internal Audit Service

TWIA and TFPA invites all qualified Respondents to submit proposals in accordance with the requirements outlined in this Request for Proposals (RFP). The purpose of this RFP is to obtain proposals from qualified Respondents for the internal audit services described in this RFP. For more information on the requirements for proposals to be submitted by…
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December 2015 Policy Center Enhancements

Policy Center enhancements and TWIA system modifications that allow agents greater customization and flexibility when doing business with us are LIVE! The four new Policy Center features are: invoicing, email options, work assignment “My Queue” options and address validation. In addition, a report modification amends the Book of Business Report to include claim information. Summary…
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Learn More about the TWIA Board of Directors

Recently, the Texas Department of Insurance appointed the new TWIA Board of Directors, reflecting the board structure required by Senate Bill 900. Earlier this month, the Board went through an education and orientation program regarding the Association’s history, purpose and operations. At TWIA, we have started working closely with the new Board to fulfill our mission…
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What We Learned from the 2015 Hurricane Season

The Atlantic Hurricane Season ends on November 30, along with the Eastern Pacific Hurricane Season. Although 2015 was a below average season, tropical storms and hurricanes still brought rains and severe weather that impacted TWIA coverage areas. Whatever the forecasts, the perils of Texas weather require that we remain alert about disasters. Now that the…
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How TWIA Provides Quality Customer Service in a Residual Market

Residual insurance markets give rise to customer service challenges. These are the markets created when private insurance companies stop writing coverage in a high risk area. In the case of Texas Windstorm Insurance Association (TWIA): we were created by the Texas legislature when insurers stopped writing coverage for the Texas coast. TWIA policyholders need windstorm…
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Important Modifications to TWIA Systems go live on 10/8

Commissions Paid Faster and Easier Access to Policy Center Help Auto-issued policies + direct deposit = commissions paid faster Policy Center processes premium-bearing transactions automatically nearly 90% of the time. Factor in an effective date in the current month, and direct deposit, and you could receive your commission in a matter of days. The most…
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New TWIA Board of Directors Appointed by TDI

On October 1, the Texas Department of Insurance (TDI) appointed the new Texas Windstorm Insurance Association (TWIA) Board of Directors. The Board’s composition now reflects recent legislative changes required by Senate Bill 900. The new Board consists of three public members residing in the first tier coastal counties and representing certain regions of the catastrophe…
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Beginning October 1, 2015, all residential business requests must be conducted through the Agent Portal

Beginning October 1, 2015, all residential business requests must be conducted through the Agent Portal TWIA will no longer accept residential paper applications, residential renewal paper applications, or emailed residential policy changes. All residential processing must go through the Agent Portal and Policy Center. TWIA wants to help agents use Policy Center. Please access our…
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TWIA System Modifications Go Live 9/10/15

TWIA System Modifications Go Live 9/10/15 As part of our ongoing dialogue with the agent community and commitment to transparent communication, the following system modifications are scheduled to go live on September 10, 2015: Enhanced Search Capabilities Improved flexibility to search by a variety of identifiers. Earlier notification of MSB requirement Modification in response to…
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TWIA Answers Policyholder Questions about WPI-8 Waivers

Recently, the 84th Texas Legislature passed a bill extending the WPI-8 waiver surcharge program. Homeowners who do not have windstorm inspection certificates and meet the exception requirements can continue to purchase insurance from Texas Windstorm Insurance Association (TWIA) for a surcharge. To help policyholders better understand this important change, we’re answering key questions about the…
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TWIA System Enhancements Deploying 8/19/15

New features will be available in Policy Center (PC) and eQuote on August, 20th, including: *  a printable Transaction Summary Preview with customer signature line *  new pop-up tool tips embedded within PC to assist with certain activities *  the ability to pay with EFT on premium financed policies in eQuote The Agent Portal will…
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Upcoming Board Meetings

Visit our Upcoming Meetings page to keep abreast of future meetings of the Texas Windstorm Insurance Association Board of Directors. All meetings are open to the public and, with the exception of closed sessions, will be broadcast live on TWIA's website. Meeting agendas, materials, and links to live and archived broadcasts are also available. The TWIA Actuarial and Underwriting Committee…
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TWIA Claims Department Responds to Busy Spring-Storm Season

Spring 2015 brought unprecedented stormy weather to the entire state of Texas.  Between April 12 and April 22, Corpus Christi, Galveston, and Angleton, Texas, were repeatedly hit with severe weather incidents, including winds in excess of 70 miles-per-hour and up to tennis-ball-sized hail. On April 27, there were reports of golf-ball-sized hail and 60 mile-per-hour winds, uprooting trees…
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Policy Renewals Outstanding in Policy Center

All renewal applications for TWIA residential policies are electronically generated for policies expiring in July   More than 38,000 policy renewals have generated since May 8 for policies that begin expiring in July. To date, approximately 1% have been submitted back to TWIA. You may have renewals outstanding in Policy Center that need to be…
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Winner of the Hurricane Hunter Contest Named

Congratulations to Hector Jalomo III of Ms. Linda Alvear’s 3rd grade class at Ed Downs Elementary in San Benito, Texas! Hector is the winner of our Hurricane Hunter mascot naming contest with the submission, “TexVortex.” The prize for Hector's submission was a metal Hurricane Hunter airplane with the winning name emblazoned on the side. Hector and his…
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TWIA Publishes its 2014 Annual Report

On June 1, the Texas Windstorm Insurance Association (TWIA) released its Annual Report for 2014. The Annual Report illustrates the measures and improvements the Board of Directors and management have taken to meet the objectives set forth in Section 2210.107(a) of the Texas Insurance Code. The 2014 Annual Report showcases the vast improvement the Association has…
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Hurricane Preparedness – Are you Prepared?

[caption id="attachment_5162" align="alignnone" width="300"] Hurricane Season starts June 1.[/caption] Hurricane Preparedness The best time to prepare for a hurricane is before one is in the Gulf of Mexico. One important tip to remember is to make sure your property and possessions are adequately and properly insured. This gives you and your family the best chance to rebuild after…
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How TWIA Prepares Policyholders for Hurricane Season

Each year, the Texas Windstorm Insurance Association (TWIA) launches a hurricane preparedness campaign to help educate and promote hurricane safety to their policyholders in Texas coastal communities. With hurricane season beginning June 1, TWIA has created several new tools to get prepared. Prior to hurricane season every year, TWIA distributes hundreds of Hurricane Preparedness packets to…
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Important Information About Policy Center

Effecting Coverage With the implementation of Policy Center, we no longer support binders for residential policies. If a property doesn’t meet the minimum eligibility criteria, TWIA will contact you and give you an opportunity to resolve the issue.  The minimum eligibility criteria are available here or by navigating to www.twia.org/agents/training-and-resources under the ‘Guidelines’ section. Importing…
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Residential Renewal Policies Migrate to Policy Center Starting Tomorrow

Tomorrow, May 8, Residential policies that currently reside in our old policy administration system and are up for renewal will begin to migrate to our new system, Policy Center. Agents designated as the Primary Contact within Agent Portal will begin to receive email notifications and Policy Center activities regarding these renewals. We encourage all users…
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Policy Center System Available For Use

The EFT configuration issues in Policy Center have been resolved and the system is available for use. You may now submit applications using any payment method (eCheck, EFT, premium financing, and physical check or money order). If you continue to experience issues or have any questions, please contact Agent Services at 1-800-788-8247 (option 7) or…
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The eCheck Feature is Available in Policy Center

We are pleased to inform you that the eCheck feature is available in Policy Center, TWIA’s new policy administration system. eCheck is an additional payment method available to agents that provides  electronic payment from the policyholder’s bank account. In order to use the eCheck feature, agents must collect certain sensitive financial information from policyholders. There…
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UPC Participates in the TWIA Depopulation Initiative

Recently, United Property & Casualty Insurance (UPC) announced the company was mailing a letter-packet to approximately 2,500 agents to convey offers for nearly 60,000 policies currently held by TWIA. Since TWIA does not compete with the private insurance market, TWIA was pleased with this effort and collaborated with UPC on their depopulation efforts. On Monday,…
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Policy Center Training

If you haven't taken Policy Center training yet, please do so. For questions on training, please contact the TWIA Agent Services group: [email protected] To access Policy Center training, click here.
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Ten Tips for Hurricane Preparedness

The hurricane season begins June 1 and runs through November 30. As we approach the 2015 hurricane season, it is important to prepare your property, valuables, loved ones and pets in the event of a storm. Here are 10 tips to get you ready for hurricane season: 1. Take an inventory of your property. Consider recording a video “tour” of…
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