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Payments cannot be made over the phone to TWIA.

Learn about premium payment options available to policyholders and applicants.

Visit the Agent Training Center to learn more about premium payments.

Agent Portal

Agents can make down payments for new and renewing policies, on behalf of their clients, in the Agent Portal.

Use Agent Portal

1. eCheck
Required Information: Policyholder’s/applicant’s address, contact information, bank account number, and bank routing number.
Fees: None
Payment Plans Available? Yes

2. Electronic Funds Transfer (EFT)
Required Information: Policyholder’s/applicant’s policy number, address, and contact information. The insurance agency’s bank account and routing numbers.
Fees: None
Payment Plans Available? Yes

3. Paper Check or Money Order
Required Information: Agents must mail the payment coupon from the Agent Portal along with the check/money order (including the down payment check) to TWIA.
Fees: None. However, postage will apply.
Payment Plans Available? Yes
Read about accepted mailing methods

4. Mortgagee Escrow
Required Information: For new business submissions, the agent must invoice and collect the premium from any mortgagee on file. The process will be automated starting with the first renewal. Renewal offers are sent to any mortgagee on file 35 days before the policy’s renewal date.
Fees: Varies by mortgage/escrow company. TWIA does not receive any funds from these fees.

Guest Pay

Guest Pay allows agents to make payments on behalf of policyholders for installments and invoices on issued policies. This service is not available for the first (down) payment on new or renewing policies.

A non-refundable service fee is charged to card payments by the service provider. Learn more

Stop! Please Note:

  • You will need the policy number and mailing zip code for the primary insured
  • Payment status information can take 24 hours to be available in the Agent and Policyholder Portal(s)
Use Guest Pay

Guest Pay is available for paying installments, invoices (including policy changes), and prior debt.

What you need to make a payment

  • Policy number and
  • Mailing zip code of the primary insured

Fees

The payment processing company charges a convenience fee for credit and debit cards. The fees are the same for all TWIA payment services and can be found here.

Frequently Asked Questions

Why can’t I make the down payment in Guest Pay?

Guest Pay functionality will be implemented in a phased approach. The current release allows making payments on issued policies. Paying offers and renewal down payments will be introduced in a future release.

When will I be able to pay a down payment in Guest Pay?

We are always working to improve our systems, but we do not have a timeline on when this functionality will be added.

What is the “Amount Due”?

The “Amount Due” includes all currently billed and past due installments.

What is the “Total Unpaid Premium”?

The “Total Unpaid Premium” is the total remaining amount owed on the policy term. This includes the “Amount Due” in addition to future, unbilled invoices for the policy term.

Payment Plans

If the policyholder/applicant chooses a payment plan, they must keep it for the remainder of their policy term. The agent can submit the first payment on behalf of the policyholder/applicant if they choose TWIA Full Pay, TWIA 2 Pay, or TWIA 4 Pay. The policyholder/applicant must make any additional payments by an approved payment method. or the agent may use the Guest pay service to make installment payments for TWIA 2 Pay, or TWIA 4 Pay.

TWIA will mail policyholders their policy packet upon receipt of the first payment and a notice when it is time to make any additional payment.

Refunds

Refunds for payments made by the agent will be mailed to the policyholder/applicant in the form of a check, or applied to future payments.

Assistance

Learn more about available Agent payment options in the Agent Training Center or contact us.

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