Courses, job aids, and additional resources to help you navigate TWIA systems and programs.
Legislative Changes
Learn about legislation that changed how TWIA provides wind and hail insurance to the Texas coast.
Effective November 19, 2020
| Title | Resource Type | Link |
|---|
| TWIA Payment Options Recorded Agent Webinar | Video | LINK |
| Policyholder Online Payment Website Demonstration | Video | LINK |
| TWIA Payment Options Agent Webinar - Slides Only | PDF | LINK |
Effective March 1, 2020
| Title | Resource Type | Link |
|---|
| New TWIA Renewal Process Recorded Agent Webinar | Video | LINK |
| New TWIA Renewal Process Agent Webinar - Slides Only | PDF | LINK |
Effective January 1, 2020
| Title | Resource Type | Link |
|---|
| Policy Conditions/Insurance to Value (ITV) Recorded Agent Webinar | Video | LINK |
| Policy Conditions/Insurance to Value (ITV) Agent Webinar - Slides Only | PDF | LINK |
Policy Center
| Title | Resource Type | Link |
|---|
| System Basics for Quoting and Submissions | Course | LINK |
| System Basics for Changes, Cancellations, and Renewals | Course | LINK |
| System Basics for Electronic Communications, Searching, and Administration | Course | LINK |
| Title | Resource Type | Link |
|---|
| Policy Center Account Structure | Video | LINK |
| Documents | Video | LINK |
| Activities, Emails, and Work Queue Preferences | Video | LINK |
| Title | Resource Type | Link |
|---|
| Policy Center System Requirements | Job Aid | LINK |
| Title | Resource Type | Link |
|---|
| Residential: Importing a Replacement Cost Valuation | Job Aid | LINK |
| Commercial: How to Use the Valuation Tool | Job Aid | LINK |
| Commercial: For Administrators - User Management | Job Aid | LINK |
| MSB Upgrade Benefits | Infographic | LINK |
| Title | Resource Type | Link |
|---|
| Agent Email Preferences | Job Aid | LINK |
| Work Queue Preferences | Job Aid | LINK |
| Title | Resource Type | Link |
|---|
| New Residential Submission | Job Aid | LINK |
| Adding or Deleting a Mortgagee | Job Aid | LINK |
| New Submission Status | Job Aid | LINK |
| Renewal Status | Job Aid | LINK |
| Activities in Policy Center | Job Aid | LINK |
| Builder's Risk Policies | Job Aid | LINK |
| Address Standardization | Job Aid | LINK |
| Residential Construction Types | Job Aid | LINK |
| ISO Construction Types | Job Aid | LINK |
| Title | Resource Type | Link |
|---|
| Creating an Invoice | Job Aid | LINK |
| Payments (not including Wellington payments) | Job Aid | LINK |
| Electronic Funds Transfer (EFT) | Job Aid | LINK |
| Wellington Premium Finance | Job Aid | LINK |
| eCheck Payment Processing Overview | Job Aid | LINK |
| eCheck Payment Processing Guide | Job Aid | LINK |
| Title | Resource Type | Link |
|---|
| Searching for Documents in Policy Center | Job Aid | LINK |
| Searching in Policy Center | Job Aid | LINK |
Claims Center
| Title | Resource Type | Link |
|---|
| Agent Reference Guide | Reference Guide | LINK |
| Entering a New Claim | Job Aid | LINK |
| Reviewing a Claim | Job Aid | LINK |
Depopulation
| Title | Resource Type | Link |
|---|
| Agent Phase | Job Aid | LINK |
| Agent Period 2021-2022 | Video Guide | LINK |
| Policyholder Phase | Job Aid | LINK |
| Policyholder Period 2019-2020 | Video Guide | LINK |
