Courses, job aids, and additional resources to help you navigate TWIA systems and programs.
Policy Center
| Title | Resource Type | Link |
|---|
| System Basics for Quoting and Submissions
| Course
|
LINK
|
| System Basics for Changes, Cancellations, and Renewals
| Course
|
LINK
|
| System Basics for Payments
| Course
|
LINK
|
| System Basics for Electronic Communications, Searching, and Administration
| Course
|
LINK
|
| Title | Resource Type | Link |
|---|
| Policy Center Account Structure
| Video
|
LINK
|
| Policy Center Basic Navigation, Payments, and Renewals
| Video
|
LINK
|
| Documents
| Video
|
LINK
|
| Activities, Emails, and Work Queue Preferences
| Video
|
LINK
|
| Title | Resource Type | Link |
|---|
| Policy Center System Requirements
| Job Aid
|
LINK
|
| Title | Resource Type | Link |
|---|
| Residential: Importing a Replacement Cost Valuation
| Job Aid
|
LINK
|
| Commercial: How to Use the Valuation Tool
| Job Aid
|
LINK
|
| Commercial: For Administrators - User Management
| Job Aid
|
LINK
|
| MSB Upgrade Benefits
| Infographic
|
LINK
|
| Title | Resource Type | Link |
|---|
| Agent Email Preferences
| Job Aid
|
LINK
|
| Work Queue Preferences
| Job Aid
|
LINK
|
| Title | Resource Type | Link |
|---|
| Processing a Renewal
| Job Aid
|
LINK
|
| New Business Submission
| Job Aid
|
LINK
|
| Activities in Policy Center
| Job Aid
|
LINK
|
| Builder's Risk Policies
| Job Aid
|
LINK
|
| Address Standardization
| Job Aid
|
LINK
|
| Residential Construction Types
| Job Aid
|
LINK
|
| ISO Construction Types
| Job Aid
|
LINK
|
| Cancelling and Resubmitting a Policy
| Job Aid
|
LINK
|
| Title | Resource Type | Link |
|---|
| Creating an Invoice
| Job Aid
|
LINK
|
| Payments (not including Wellington payments)
| Job Aid
|
LINK
|
| Electronic Funds Transfer (EFT)
| Job Aid
|
LINK
|
| Wellington Premium Finance
| Job Aid
|
LINK
|
| eCheck Payment Processing Overview
| Job Aid
|
LINK
|
| eCheck Payment Processing Guide
| Job Aid
|
LINK
|
| Title | Resource Type | Link |
|---|
| Searching for Documents in Policy Center
| Job Aid
|
LINK
|
| Searching in Policy Center
| Job Aid
|
LINK
|
Claims Center
| Title | Resource Type | Link |
|---|
| Agent Reference Guide
| Reference Guide
|
LINK
|
| Entering a New Claim
| Job Aid
|
LINK
|
| Reviewing a Claim
| Job Aid
|
LINK
|
Agent Portal
| Title | Resource Type | Link |
|---|
| Policy Changes in Agent Portal
| Job Aid
|
LINK
|
Depopulation
| Title | Resource Type | Link |
|---|
| Agent Phase
| Job Aid
|
LINK
|
| Agent Period 2019-2020
| Video Guide
|
LINK
|
| Policyholder Phase
| Job Aid
|
LINK
|
| Policyholder Period 2018-2019
| Video Guide
|
LINK
|
