Courses, job aids, and additional resources to help you navigate TWIA systems and programs.
New Webinar - Refresher on Payment Options
| Title | Resource Type | Link |
|---|
| TWIA Agent Payment Options Recorded Webinar | Video | LINK |
| TWIA Agent Payment Options Recorded Webinar - Slides | PDF | LINK |
Policy Center
| Title | Resource Type | Link |
|---|
| System Basics for Quoting and Submissions | Course | LINK |
| System Basics for Changes, Cancellations, and Renewals | Course | LINK |
| System Basics for Electronic Communications, Searching, and Administration | Course | LINK |
| Title | Resource Type | Link |
|---|
| Policy Center Account Structure | Video | LINK |
| Documents | Video | LINK |
| Activities, Emails, and Work Queue Preferences | Video | LINK |
| Title | Resource Type | Link |
|---|
| Policy Center System Requirements | Job Aid | LINK |
| Using Microsoft Edge to Work with TWIA Policy Center | Job Aid | LINK |
| Title | Resource Type | Link |
|---|
| Residential: Importing a Replacement Cost Valuation | Job Aid | LINK |
| Commercial: How to Use the Valuation Tool | Job Aid | LINK |
| Commercial: For Administrators - User Management | Job Aid | LINK |
| MSB Upgrade Benefits | Infographic | LINK |
| Title | Resource Type | Link |
|---|
| Agent Email Preferences | Job Aid | LINK |
| Work Queue Preferences | Job Aid | LINK |
| Title | Resource Type | Link |
|---|
| New Residential Submission | Job Aid | LINK |
| Adding or Deleting a Mortgagee | Job Aid | LINK |
| New Submission Status | Job Aid | LINK |
| Renewal Status | Job Aid | LINK |
| Uploading Documents | Job Aid | LINK |
| Submitting a TWIA Policy Cancellation Request | Job Aid | LINK |
| Activities in Policy Center | Job Aid | LINK |
| Builder's Risk Policies | Job Aid | LINK |
| Address Standardization | Job Aid | LINK |
| Residential Construction Types | Job Aid | LINK |
| ISO Construction Types | Job Aid | LINK |
| Title | Resource Type | Link |
|---|
| Creating an Invoice | Job Aid | LINK |
| Payments (not including Wellington payments) | Job Aid | LINK |
| Electronic Funds Transfer (EFT) | Job Aid | LINK |
| Wellington Premium Finance | Job Aid | LINK |
| eCheck Payment Processing Overview | Job Aid | LINK |
| eCheck Payment Processing Guide | Job Aid | LINK |
| Title | Resource Type | Link |
|---|
| Searching for Documents in Policy Center | Job Aid | LINK |
| Searching in Policy Center | Job Aid | LINK |
Claims Center
| Title | Resource Type | Link |
|---|
| Agent Reference Guide | Reference Guide | LINK |
| Entering a New Claim | Job Aid | LINK |
| Reviewing a Claim | Job Aid | LINK |
Legislative Changes
Learn about legislation that changed how TWIA provides wind and hail insurance to the Texas coast.
Effective November 19, 2020
| Title | Resource Type | Link |
|---|
| TWIA Payment Options Recorded Agent Webinar | Video | LINK |
| Policyholder Online Payment Website Demonstration | Video | LINK |
| TWIA Payment Options Agent Webinar - Slides Only | PDF | LINK |
Effective March 1, 2020
| Title | Resource Type | Link |
|---|
| New TWIA Renewal Process Recorded Agent Webinar | Video | LINK |
| New TWIA Renewal Process Agent Webinar - Slides Only | PDF | LINK |
Effective January 1, 2020
| Title | Resource Type | Link |
|---|
| Policy Conditions/Insurance to Value (ITV) Recorded Agent Webinar | Video | LINK |
| Policy Conditions/Insurance to Value (ITV) Agent Webinar - Slides Only | PDF | LINK |
Depopulation
| Title | Resource Type | Link |
|---|
| Agent Phase | Job Aid | LINK |
| Agent Period 2021-2022 | Video Guide | LINK |
| Policyholder Phase | Job Aid | LINK |
| Policyholder Period 2021-2022 | Video Guide | LINK |
