New Agent Portal - Launched April 18, 2022
TWIA launched the New Agent Portal on April 18, 2022. It is available for all new applications immediately and renewals with an effective date on or after July 17, 2022. Please use the below training materials to learn how to work in this system.
| Title | Resource Type | Link |
|---|---|---|
| TWIA Agent Portal Updates Agent Training | Video | LINK |
| Webinar Slides: TWIA Agent Portal Updates Agent Training | LINK | |
| TWIA Renewals and Storm Season in the New Agent Portal | Video | LINK |
| Webinar Slides: Renewals in the New Agent Portal | LINK | |
| Webinar: New Agent Portal Overview | Video | LINK |
| Webinar Slides: New Agent Portal Overview | LINK | |
| New Agent Portal Commercial Agent Webinar Builds on content in the Overview webinar. | Video | LINK |
| Commercial Webinar Slides: New Agent Portal Builds on content in the Overview webinar. | LINK | |
| Agency Administrators Webinar: New Agent Portal Builds on content in the Overview webinar. | Video | LINK |
| Agency Administrators Webinar Slides: New Agent Portal Builds on content in the Overview webinar. | LINK |
| Title | Resource Type | Link |
|---|---|---|
| Submitting New Residential Business | Job Aid | LINK |
| Submitting New Commercial Business | Job Aid | LINK |
| Builders Risk Submissions | Job Aid | LINK |
| Quoting a Manufactured Home Submission | Job Aid | LINK |
| Working with MSB | Job Aid | LINK |
| MSB in the New Agent Portal | Webpage | LINK |
| Uploading Documents to a Policy | Job Aid | LINK |
| Uploading Documents to a Policy | Video | LINK |
| Making Payments in the New Agent Portal | Job Aid | LINK |
| Agent Premium Payments | Webpage | LINK |
| Policyholder Premium Payments in the Policyholder Portal | Webpage | LINK |
| New Agent Portal Dashboard | Video | LINK |
| Four New TWIA Endorsements | Webpage | LINK |
| Using the Billing Functions in the New Agent Portal | Job Aid | LINK |
| Printing A Quote in the TWIA Agent Portal | Job Aid | LINK |
| Title | Resource Type | Link |
|---|---|---|
| Adding or Deleting a Mortgagee | Job Aid | LINK |
| Adding or Deleting a Mortgagee | Video | LINK |
| Making a Change to a TWIA Policy | Job Aid | LINK |
| Making a Change to a TWIA Policy | Video | LINK |
| Submitting a Policy Cancellation Request | Job Aid | LINK |
| Submitting a Policy Cancellation Request | Video | LINK |
| Completing Activities | Job Aid | LINK |
| Changing the Policyholder Email Address | Job Aid | LINK |
| Adding an Additional Named Insured on a TWIA Policy | Job Aid | LINK |
The Policyholder Portal is only available for TWIA policyholders whose policies were written/renewed in the New Agent Portal. Please use the below training materials to help your clients use this system.
| Title | Resource Type | Link |
|---|---|---|
| Policyholder Portal Overview | Video | LINK |
| Registering in the TWIA Policyholder Portal | Job Aid | LINK |
| Filing a Claim in the TWIA Policyholder Portal | Job Aid | LINK |
| Making and Managing Payments in the TWIA Policyholder Portal | Job Aid | LINK |
| Linking a Policy to an Account in the TWIA Policyholder Portal | Job Aid | LINK |
| Locating Documents in the TWIA Policyholder Portal | Job Aid | LINK |
| Updating Policyholder Information in the TWIA Policyholder Portal | Job Aid | LINK |
| Title | Resource Type | Link |
|---|---|---|
| Inroduction to the New Agent Portal | Video Guide | LINK |
| Admin Activities | Video Guide | LINK |
| Adding a New User | Video Guide | LINK |
| Editing User Information | Video Guide | LINK |
| Commission Statements & Book of Business | Video Guide | LINK |
| Setting Up EFT | Video Guide | LINK |
| Setting Up Direct Deposit | Video Guide | LINK |
| Book of Business Report | Job Aid | LINK |
| Book of Business Transfers Between Agency Locations | Job Aid | LINK |
| Accessing TWIA Commission Statements | Job Aid | LINK |
| Adding Agency Users in the TWIA Agent Portal | Job Aid | LINK |
| Deactivating Agency Users in the TWIA Agent Portal | Job Aid | LINK |
Old Agent Portal
The Old Agent Portal is available for policies issued or quoted and submitted before April 18, 2022 and renewals effective before July 17, 2022. Please use the below training materials to learn how to work in this system.
Policy Center
Computer-Based Training Modules
Training Videos
Getting Started - Job Aids
Replacement Cost Valuation - Webinar and Job Aids
| Title | Resource Type | Link |
|---|---|---|
| Policy Conditions/Insurance to Value (ITV) Recorded Agent Webinar | Video | LINK |
| Policy Conditions/Insurance to Value (ITV) Agent Webinar - Slides Only | LINK | |
| Residential: Importing a Replacement Cost Valuation | Job Aid | LINK |
| Commercial: How to Use the Valuation Tool | Job Aid | LINK |
| Commercial: For Administrators - User Management | Job Aid | LINK |
| MSB Upgrade Benefits | Infographic | LINK |
Administrative Preferences - Job Aids
General Policy Processing - Job Aids
| Title | Resource Type | Link |
|---|---|---|
| Adding or Deleting a Mortgagee | Job Aid | LINK |
| Uploading Documents | Job Aid | LINK |
| Submitting a TWIA Policy Cancellation Request | Job Aid | LINK |
| Activities in Policy Center | Job Aid | LINK |
| Builder's Risk Policies | Job Aid | LINK |
| Address Standardization | Job Aid | LINK |
| Residential Construction Types | Job Aid | LINK |
| ISO Construction Types | Job Aid | LINK |
Payments
| Title | Resource Type | Link |
|---|---|---|
| 2021 TWIA Agent Payment Options Recorded Webinar | Video | LINK |
| 2021 TWIA Agent Payment Options Recorded Webinar - Slides | LINK | |
| 2020 TWIA Payment Options Recorded Agent Webinar | Video | LINK |
| 2020 TWIA Payment Options Agent Webinar - Slides Only | LINK | |
| Policyholder Online Payment Website Demonstration | Video | LINK |
| Policyholder Premium Payments with a Third-Party Payment Service | Webpage | LINK |
| Creating an Invoice | Job Aid | LINK |
| Payments | Job Aid | LINK |
| Electronic Funds Transfer (EFT) | Job Aid | LINK |
| eCheck Payment Processing Overview | Job Aid | LINK |
| eCheck Payment Processing Guide | Job Aid | LINK |
Searching - Job Aids
Claims Center
Depopulation
In 2015, the 84th Texas Legislature, Regular Session passed Senate Bill (SB) 900 which authorized the creation of two new depopulation programs: a Voluntary Market Depopulation Program and an Assumption Reinsurance Depopulation Program. Designed to provide TWIA policyholders with alternative options for wind and hail insurance in the private market, both programs are completely voluntary. Learn more at twia.org/depopulation.