TWIA Agent Training Center

Courses, job aids, and additional resources to help you navigate TWIA systems and programs.

Policy Center

TitleResource TypeLink
System Basics for Quoting and Submissions Course LINK
System Basics for Changes, Cancellations, and Renewals Course LINK
System Basics for Payments Course LINK
System Basics for Electronic Communications, Searching, and Administration Course LINK
TitleResource TypeLink
Policy Center Account Structure Video LINK
Policy Center Basic Navigation, Payments, and Renewals Video LINK
Documents Video LINK
Activities, Emails, and Work Queue Preferences Video LINK
TitleResource TypeLink
Accessing Policy Center Job Aid LINK
Policy Center System Requirements Job Aid LINK
TitleResource TypeLink
Agent Email Preferences Job Aid LINK
Work Queue Preferences Job Aid LINK
TitleResource TypeLink
Processing a Renewal Job Aid LINK
New Business Submission Job Aid LINK
Activities in Policy Center Job Aid LINK
Builder's Risk Policies Job Aid LINK
Validate Address Button Job Aid LINK
Importing an MSB - Residential Policies Job Aid LINK
Residential Construction Types Job Aid LINK
ISO Construction Types Job Aid LINK
Cancelling and Resubmitting a Policy Job Aid LINK
TitleResource TypeLink
Creating an Invoice Job Aid LINK
Payments (not including Wellington payments) Job Aid LINK
Electronic Funds Transfer (EFT) Job Aid LINK
Wellington Premium Finance Job Aid LINK
eCheck Payment Processing Overview Job Aid LINK
eCheck Payment Processing Guide Job Aid LINK
TitleResource TypeLink
Searching for Documents in Policy Center Job Aid LINK
Searching in Policy Center Job Aid LINK

Claims Center

TitleResource TypeLink
Agent Reference Guide Reference Guide LINK
Entering a New Claim Job Aid LINK
Reviewing a Claim Job Aid LINK

Agent Portal

TitleResource TypeLink
Policy Changes in Agent Portal Job Aid LINK

Depopulation

TitleResource TypeLink
Agent Phase Job Aid LINK
Agent Period 2018-2019 Video Guide LINK
Policyholder Phase Job Aid LINK
Policyholder Period 2018-2019 Video Guide LINK

Commercial Replacement Cost Calculator

TitleResource TypeLink
How to Use the Valuation Tool Job Aid LINK
For Administrators: User Management Job Aid LINK