TWIA Agent Training Center

Courses, job aids, and additional resources to help you navigate TWIA systems and programs.

Legislative Changes

Learn about recent legislation that changes how TWIA provides wind and hail insurance to the Texas coast.

Effective January 1, 2020

TitleResource TypeLink
Policy Conditions/Insurance to Value (ITV) Recorded Agent WebinarVideo LINK
Policy Conditions/Insurance to Value (ITV) Agent Webinar - Slides OnlyPDF LINK

Effective March 1, 2020

TitleResource TypeLink
New TWIA Renewal Process Recorded Agent WebinarVideo LINK
New TWIA Renewal Process Agent Webinar - Slides OnlyPDF LINK

Policy Center

TitleResource TypeLink
System Basics for Quoting and SubmissionsCourse LINK
System Basics for Changes, Cancellations, and RenewalsCourse LINK
System Basics for PaymentsCourse LINK
System Basics for Electronic Communications, Searching, and AdministrationCourse LINK
TitleResource TypeLink
Policy Center Account StructureVideo LINK
Policy Center Basic Navigation, Payments, and RenewalsVideo LINK
DocumentsVideo LINK
Activities, Emails, and Work Queue PreferencesVideo LINK
TitleResource TypeLink
Policy Center System RequirementsJob Aid LINK
TitleResource TypeLink
Residential: Importing a Replacement Cost ValuationJob Aid LINK
Commercial: How to Use the Valuation ToolJob Aid LINK
Commercial: For Administrators - User ManagementJob Aid LINK
MSB Upgrade BenefitsInfographic LINK
TitleResource TypeLink
Agent Email PreferencesJob Aid LINK
Work Queue PreferencesJob Aid LINK
TitleResource TypeLink
New Business SubmissionJob Aid LINK
New Submission StatusJob Aid LINK
Renewal StatusJob Aid LINK
Activities in Policy CenterJob Aid LINK
Builder's Risk PoliciesJob Aid LINK
Address StandardizationJob Aid LINK
Residential Construction TypesJob Aid LINK
ISO Construction TypesJob Aid LINK
TitleResource TypeLink
Creating an InvoiceJob Aid LINK
Payments (not including Wellington payments)Job Aid LINK
Electronic Funds Transfer (EFT)Job Aid LINK
Wellington Premium FinanceJob Aid LINK
eCheck Payment Processing OverviewJob Aid LINK
eCheck Payment Processing GuideJob Aid LINK
TitleResource TypeLink
Searching for Documents in Policy CenterJob Aid LINK
Searching in Policy CenterJob Aid LINK

Claims Center

TitleResource TypeLink
Agent Reference GuideReference Guide LINK
Entering a New ClaimJob Aid LINK
Reviewing a ClaimJob Aid LINK

Depopulation

TitleResource TypeLink
Agent PhaseJob Aid LINK
Agent Period 2019-2020Video Guide LINK
Policyholder PhaseJob Aid LINK
Policyholder Period 2019-2020Video Guide LINK