Attention agents: There are still a few spots available for next week’s agent webinar sessions. As previously shared, this webinar focuses on the fundamentals of Windstorm Certificates of Compliance. Available Agent Webinar SessionsPlease register for one session if you haven’t done so already! After registering, you will receive a confirmation email with instructions on how to join via Zoom. If you […]
Attention agents: Sign up today for our newest agent webinar starting next week. What Will Be CoveredThis webinar will focus on the fundamentals of Windstorm Certificates of Compliance, including: Agent Webinar RegistrationPlease register today to save your spot! After registering, you will receive a confirmation email with instructions on how to join via Zoom. If you have any questions, please contact us.
Attention agents: Thank you for participating in the Early Access to Guest Pay. Based on your feedback, we have refreshed the look of the Agent Login page (preview below) to provide faster access to Guest Pay and other important resources. Now Available to Policyholders Policyholders can now access Guest Pay and other payment options on this easy-to-navigate Payment page (preview below). Contact us if you have any additional feedback.
Attention agents: We hope you are enjoying the new payment option, Guest Pay. This service allows agents to make installment and invoice payments on behalf of policyholders. Guest Pay is part of our ongoing efforts to improve accessibility and provide a convenient way to make payments. Thank you to all those who were able to attend the agent webinars. Here are some updates based on your feedback: […]
Attention agents: We want to share a new resource that covers policy cancellations and refunds. We hope you and your clients find it helpful. Policy Cancellations and Refunds Page Please take a moment to review the Policy Cancellations and Refunds page. This page includes important considerations when submitting cancellation requests, including situations where cancellations may result in financial implications for policyholders. Policyholder-Requested Cancellations For TWIA policies cancelled at the request of the policyholder, TWIA is required to retain the entire annual premium, and no refund will be issued unless the cancellation reason is due to one of […]
Attention agents: Don’t forget to register for an agent webinar this week. As previously shared, we have a new TWIA payment option called Guest Pay, which allows agents to make installment and invoice payments on behalf of policyholders. We will also review all the payment options TWIA has to offer. Agent Webinars The agent webinars start tomorrow, January 21, through Monday, January 26. Please register for a webinar that best works for you: As you use Guest Pay, […]
Attention agents: We are introducing a new TWIA payment option called Guest Pay, which allows agents to make installment and invoice payments on behalf of policyholders. This new feature is part of our ongoing efforts to improve accessibility and provide a convenient way to make payments. Early Access to Guest PayYou are receiving access to this feature […]
Attention agents: On Friday, nearly 25,000 randomly chosen TWIA policyholders will get an email asking them to take a short online survey. We are doing this to hear directly from policyholders, learn about their experiences, and, where we can, use what we learn to improve how we serve them. We want you to know about […]
The issue preventing documents from opening in both the Agent Portal and the Policyholder Portal has been resolved. If you experience any further issues, please contact us.
The issue preventing documents from opening in both the Agent Portal and the Policyholder Portal continues. Our team is working to resolve the problem as quickly as possible. We’ll notify you when this issue is resolved. In the meantime, if you need immediate assistance with a document, please contact our Policy Services team at (800) 788-8247. Thank you […]
Severe weather including storms with large hail impacted a large portion of the Texas coast on Saturday, November 1. In response, TWIA has activated our Catastrophe Incident Response (CAT) Plan. Activating the CAT Plan allows TWIA to quickly scale up resources, so we can respond to policyholders with losses from the storms. Four Ways to Report a ClaimTWIA policyholders can […]
Attention agents: We have two important reminders for you. Your Information in Agent PortalPlease check that your mailing address is correct in the Agent Portal to ensure you receive your 1099-NEC. You can find your mailing address under the Administration tab. If you need to make edits, please click on the pencil icon. If you have any questions, […]
