Attention agents: We hope you are enjoying the new payment option, Guest Pay. This service allows agents to make installment and invoice payments on behalf of policyholders. Guest Pay is part of our ongoing efforts to improve accessibility and provide a convenient way to make payments. Thank you to all those who were able to attend the agent webinars. Here are some updates based on your feedback: […]
Attention agents: We want to share a new resource that covers policy cancellations and refunds. We hope you and your clients find it helpful. Policy Cancellations and Refunds Page Please take a moment to review the Policy Cancellations and Refunds page. This page includes important considerations when submitting cancellation requests, including situations where cancellations may result in financial implications for policyholders. Policyholder-Requested Cancellations For TWIA policies cancelled at the request of the policyholder, TWIA is required to retain the entire annual premium, and no refund will be issued unless the cancellation reason is due to one of […]
Attention agents: Don’t forget to register for an agent webinar this week. As previously shared, we have a new TWIA payment option called Guest Pay, which allows agents to make installment and invoice payments on behalf of policyholders. We will also review all the payment options TWIA has to offer. Agent Webinars The agent webinars start tomorrow, January 21, through Monday, January 26. Please register for a webinar that best works for you: As you use Guest Pay, […]
Attention agents: We are introducing a new TWIA payment option called Guest Pay, which allows agents to make installment and invoice payments on behalf of policyholders. This new feature is part of our ongoing efforts to improve accessibility and provide a convenient way to make payments. Early Access to Guest PayYou are receiving access to this feature […]
Attention agents: On Friday, nearly 25,000 randomly chosen TWIA policyholders will get an email asking them to take a short online survey. We are doing this to hear directly from policyholders, learn about their experiences, and, where we can, use what we learn to improve how we serve them. We want you to know about […]
The issue preventing documents from opening in both the Agent Portal and the Policyholder Portal has been resolved. If you experience any further issues, please contact us.
The issue preventing documents from opening in both the Agent Portal and the Policyholder Portal continues. Our team is working to resolve the problem as quickly as possible. We’ll notify you when this issue is resolved. In the meantime, if you need immediate assistance with a document, please contact our Policy Services team at (800) 788-8247. Thank you […]
Severe weather including storms with large hail impacted a large portion of the Texas coast on Saturday, November 1. In response, TWIA has activated our Catastrophe Incident Response (CAT) Plan. Activating the CAT Plan allows TWIA to quickly scale up resources, so we can respond to policyholders with losses from the storms. Four Ways to Report a ClaimTWIA policyholders can […]
Attention agents: We have two important reminders for you. Your Information in Agent PortalPlease check that your mailing address is correct in the Agent Portal to ensure you receive your 1099-NEC. You can find your mailing address under the Administration tab. If you need to make edits, please click on the pencil icon. If you have any questions, […]
Attention agents: As mentioned in an earlier bulletin sent on August 10, the Texas Legislature has passed a law that prohibits the use of premium financing arrangements for Texas Windstorm Insurance Association (TWIA) policies issued or renewed effective January 1, 2026. The premium financing option will no longer be available in our system after October 8, 2025. Next week, […]
The Texas Legislature recently passed several new laws that impact the Texas Windstorm Insurance Association (TWIA). We want to keep you informed about how these changes may affect your work with TWIA and your clients. Over the coming months, TWIA will update our systems, processes, and resources to support the implementation of these new laws. […]
As we approach the peak of hurricane season, we want to remind you about the policy moratorium process. This message is for informational purposes only. If a policy moratorium becomes likely in the future, we will issue a separate agent bulletin. A policy moratorium means TWIA temporarily stops issuing policies and increasing coverage. During a policy […]
