The issue preventing documents from opening in both the Agent Portal and the Policyholder Portal continues. Our team is working to resolve the problem as quickly as possible. We’ll notify you when this issue is resolved. In the meantime, if you need immediate assistance with a document, please contact our Policy Services team at (800) 788-8247. Thank you […]
Severe weather including storms with large hail impacted a large portion of the Texas coast on Saturday, November 1. In response, TWIA has activated our Catastrophe Incident Response (CAT) Plan. Activating the CAT Plan allows TWIA to quickly scale up resources, so we can respond to policyholders with losses from the storms. Four Ways to Report a ClaimTWIA policyholders can […]
Attention agents: We have two important reminders for you. Your Information in Agent PortalPlease check that your mailing address is correct in the Agent Portal to ensure you receive your 1099-NEC. You can find your mailing address under the Administration tab. If you need to make edits, please click on the pencil icon. If you have any questions, […]
Attention agents: As mentioned in an earlier bulletin sent on August 10, the Texas Legislature has passed a law that prohibits the use of premium financing arrangements for Texas Windstorm Insurance Association (TWIA) policies issued or renewed effective January 1, 2026. The premium financing option will no longer be available in our system after October 8, 2025. Next week, […]
The Texas Legislature recently passed several new laws that impact the Texas Windstorm Insurance Association (TWIA). We want to keep you informed about how these changes may affect your work with TWIA and your clients. Over the coming months, TWIA will update our systems, processes, and resources to support the implementation of these new laws. […]
As we approach the peak of hurricane season, we want to remind you about the policy moratorium process. This message is for informational purposes only. If a policy moratorium becomes likely in the future, we will issue a separate agent bulletin. A policy moratorium means TWIA temporarily stops issuing policies and increasing coverage. During a policy […]
TWIA’s annual rate filing process is now underway. As required by law, TWIA must submit a rate filing to the Texas Department of Insurance by August 15. TWIA’s Actuarial & Underwriting Committee will meet on July 14 to consider a rate recommendation to the TWIA Board of Directors. The Board will meet on August 5 to vote on the rate filing […]
Hurricane season is here and TWIA policyholders can trust us to be ready to respond when a storm impacts the Texas coast. TWIA Is Ready to RespondWe have secured access to $6.227 billion in funding and updated our Catastrophe (CAT) Incident Response Plan to ensure we quickly and effectively respond to policyholders in the event of […]
We have moved our systems to the cloud. This means that the Agent Portal has a refreshed look but a familiar feel to the previous Agent Portal. New Podcast AvailableTo navigate through the refreshed look, the “Cloud Agent and Policyholder Portal” podcast is now posted on the Agent Training Center. You can find it under the section labeled Podcast. If you are experiencing […]
Essential Information: As announced in a previous email, Agent and Policyholder portals are moving to the cloud. Systems will be offline tomorrow, April 25 at 12:00 p.m. We expect our cloud systems to be available by 8:00 a.m. on Monday, April 28. Actions Needed Contact us for any questions.
Essential Information: Attention TWIA agents: Agent and Policyholder portals are moving to the cloud. The move will begin at 12:00 p.m. (noon) on Friday, April 25. Our systems will be unavailable during the move. We expect our cloud systems to be available by 8:00 a.m. on Monday, April 28. Actions Needed Things to Know Learn more […]
The TWIA Agent Requirements & Performance Standards acknowledgment is live on the Agent Portal login page. Please read the Agent Requirements and Performance Standards, as they apply to all agents who offer or sell TWIA policies. To continue accessing the Agent Portal, you must agree to abide by the standards. What You Need to Know As announced […]
