Published Date: November 02, 2020
Register Now: Agent Webinar on TWIA Payment Options
Agents are invited to participate in a webinar about recent and upcoming changes to TWIA’s payment options. Beginning November 19, policyholders will be able to pay TWIA policy premiums online. And as of October 21, TWIA now offers new options for mailing checks and money orders to TWIA. TWIA Webinar – TWIA Payment Options Attendees are […]
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Published Date: October 20, 2020
Reminder: Check and Money Order Payment Process Changes Start Tomorrow
Attention agents: This is a reminder about changes to how and where to mail checks and money orders to TWIA. The new process starts tomorrow, October 21, and will allow for quicker posting of mailed payments for TWIA policyholders. Note: No changes are being made to EFT or eCheck payments. These options remain the fastest […]
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Published Date: October 10, 2020
Moratorium Lifted for Hurricane Delta
This morning, October 10, 2020, TWIA lifted the policy application moratorium and is accepting new or increased coverage applications. The TWIA General Manager has determined that Delta no longer threatens property within the designated catastrophe area of the Texas Windstorm Insurance Association. Applications received during the moratorium will now be processed according to underwriting guidelines. […]
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Published Date: October 07, 2020
Check and Money Order Payment Process Changes Starting October 21
Attention agents: Over the next few months, TWIA will be enhancing its current payment processes and adding new online payment options for policyholders. This webpost is about changes to how and where to mail checks and money orders to TWIA. The new process will allow for quicker posting of payments by using a secure lockbox […]
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Published Date: October 07, 2020
Policy Moratorium in Effect
Early on the morning of Wednesday, October 7, Hurricane Delta crossed the boundaries of 80 degrees west longitude and 20 degrees north latitude. Shortly after, TWIA placed a moratorium on accepting new or increased coverage applications. This moratorium will remain in effect until the TWIA General Manager determines that the storm no longer threatens property […]
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Published Date: October 06, 2020
Moratorium Possible for Hurricane Delta
TWIA is closely monitoring Hurricane Delta, which is currently active in the Caribbean. Forecasts predict this hurricane will cross the 80 degrees west longitude/20 degrees north latitude line in the Gulf of Mexico within the next 24 hours. When that happens, TWIA will enact a moratorium on accepting applications for new or increased coverage (read more). If enacted, […]
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Published Date: September 21, 2020
Tropical Storm Beta Update, No Moratorium Planned
TWIA is closely monitoring Tropical Storm Beta. The National Hurricane Center predicts Beta will produce tropical storm conditions along the Texas coast as it makes landfall today, September 21. At this time, the Association does not plan to enact a policy moratorium on applications for new and increased coverage. TWIA policyholders affected by Beta can […]
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Published Date: September 14, 2020
System Issue – Policy Moratorium Is NOT in Effect
Update: This issue has been resolved. Please note that a policy moratorium is not in effect for TWIA. We are working on a system glitch that is causing Policy Center to not accept applications. We are correcting this issue now. TWIA is accepting policy applications and honoring today’s effective date. Currently, Sally poses no threat […]
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Published Date: August 29, 2020
Moratorium Lifted
On Saturday, August 29, 2020, at 12:01 a.m., TWIA lifted the policy application moratorium and is accepting new or increased coverage applications. Policies that were submitted during the moratorium will be reviewed and the effective dates will be adjusted to 12:01 a.m., August 29, 2020, if the requested date was during the moratorium. Follow us […]
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Published Date: July 28, 2020
How Agents Can Help Clients Prepare for Height of Hurricane Season
Hurricane Hanna reminded us that hurricane season is here. With that in mind as we enter the height of hurricane season in August and September, we urge agents to prepare their clients for future storms now to help improve their claims experience later. Here are three things you can do to make sure your clients […]
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Published Date: July 26, 2020
Moratorium Lifted
Sunday, July 26, 2020, at 10:30 a.m., TWIA lifted the policy application moratorium and is accepting new or increased coverage applications. The TWIA General Manager has determined that Hanna no longer threatens property within the designated catastrophe area of the Texas Windstorm Insurance Association. Applications received during the moratorium will now be processed according to […]
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Published Date: July 25, 2020
File Claims Online or by Calling (800) 788-8247
4/18/2022 Update: Starting April 18, 2022, TWIA policyholders can report a claim online in Claims Center or the Policyholder Portal. Click here to learn which one you are eligible to use. TWIA is ready to serve policyholders and agents affected by Hurricane Hanna. TWIA Policyholders Here’s what TWIA policyholders can do to help ensure they […]
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Published Date: July 25, 2020
Activation of TWIA Catastrophe Plan and Policy Moratorium in Effect
The United States Weather Bureau has upgraded Tropical Storm Hanna to Hurricane Hanna, and it is already within the boundaries of 80 degrees west longitude and 20 degrees north latitude. TWIA can no longer accept new or increased coverage applications. This moratorium will remain in effect until the TWIA General Manager determines that the storm […]
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Published Date: June 16, 2020
Public Invited to Virtually Access TWIA Actuarial & Underwriting Committee Meeting
The Texas Windstorm Insurance Association’s (TWIA) Actuarial & Underwriting Committee will meet via GoToWebinar on Tuesday, June 30 at 1:00 p.m. to continue its evaluation of proposals for actuarial services submitted in response to the Association’s February 6 (RFP). The agenda for the meeting is available here, and the meeting materials are available here. The […]
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Published Date: May 26, 2020
Next Monday: Changes to the Windstorm Certification Program
Beginning June 1, the windstorm certification process will be administered solely by the Texas Department of Insurance (TDI). At that time: TWIA will stop accepting applications for Certificates of Compliance for completed structural improvements. May 31 is the last day TWIA will accept applications. TDI will start issuing Certificates of Compliance for completed structural improvements. […]
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Published Date: May 12, 2020
TWIA Board of Directors Holds Quarterly Meeting
The Texas Windstorm Insurance Association (TWIA) met via teleconference on Tuesday, May 12. The Board welcomed new members Peggy Gonzalez (First Tier Coastal Representative) of Brownsville and Tim Garrett (Non Seacoast Territory Representative) of Lubbock, who were appointed by the Texas Insurance Commissioner last month. Among actions taken by the Board at this meeting: The […]
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Published Date: May 01, 2020
Virtually Access Today’s Meeting of TWIA’s Board of Directors
[button text=”Register to join the meeting” link=”https://register.gotowebinar.com/register/4499407595938465547″ style=”default” size=”normal” display=”inline” icon=”no”] [button text=”Listen to the livestream on YouTube” link=”https://youtu.be/Pmflx4sx0CE” style=”default” size=”normal” display=”inline” icon=”no”] The Board of Directors for the Texas Windstorm Insurance Association will hold its quarterly meeting via GoToWebinar on Tuesday, May 12 at 9:00 a.m. The agenda for the meeting can be found […]
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Published Date: April 29, 2020
Update on Premium Payment Processing
Due to the COVID-19 crisis, policyholders should anticipate additional processing time for posting their premium payments. This delay will not impact the effective date of their policy. In compliance with national, state, and local health recommendations, we have limited staff in our office. We are working to post payments as quickly as possible and continue […]
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Published Date: April 24, 2020
Public Invited to Virtually Access May 7 Meeting of TWIA’s Legislative and External Affairs Committee
The Legislative and External Affairs Committee of the Texas Windstorm Insurance Association’s (TWIA) Board of Directors will meet via GoToWebinar on May 7, 2020 at 10:00 a.m. The Committee will develop recommendations to TWIA’s Board of Directors regarding content of a report to the Texas Legislature that is required by statute. The report must include: […]
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Published Date: April 15, 2020
Coming Soon: More Visibility for TWIA’s Supplement Payment Process
An improvement to TWIA’s supplemental payment process goes into effect soon. As required by Senate Bill 615, we are adding and making more visible, information about how policyholders can request additional money they may be owed for repairs during the claim process, as well as the deadlines to request it. What’s changing and when? The […]
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Published Date: March 27, 2020
Postponed: TWIA Legislative and External Affairs Committee to Meet
UPDATE: The Texas Windstorm Insurance Association (TWIA) has postponed the virtual meeting of its Legislative and External Affairs Committee for 30 days. The Legislative and External Affairs Committee of the Texas Windstorm Insurance Association’s (TWIA) Board of Directors will meet via teleconference/webconference at 11:00 a.m. on April 9, 2020. The meeting agenda is available on […]
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Published Date: March 26, 2020
Working With Policyholders
Like many of you, we at TWIA have been responding to the challenges of the rapidly evolving COVID-19 Coronavirus situation with a focus on continuing to serve our customers. A question we have received frequently in the past several days is if TWIA is going to provide any flexibility in premium payments or eligibility requirements. […]
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Published Date: March 18, 2020
TWIA Preparations for Coronavirus
TWIA is closely monitoring the rapidly evolving COVID-19 Coronavirus situation. We are committed to continuing to serve our coastal communities while taking steps to protect the safety and health of our employees and those we do business with, including agents, policyholders, and other stakeholders. Here’s what we’re doing: TWIA remains open for business, continuing with […]
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Published Date: March 12, 2020
Upcoming Changes to the Windstorm Certification Process
Beginning June 1, 2020, the windstorm certification process will be administered solely by the Texas Department of Insurance (TDI). At that time: TWIA will stop accepting applications for Certificates of Compliance for completed improvements. TDI will begin issuing Certificates of Compliance for completed improvements. TDI will continue to issue Certificates of Compliance for new and […]
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Published Date: March 11, 2020
Happening Now: New Renewals Process
Attention agents: On January 1, we implemented a new renewal process for all policies with an effective date of March 1 and later. This change is the result of laws passed in 2019. Now that March is officially here, you may begin receiving questions from clients (or perhaps have some questions of your own) about […]
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Published Date: March 05, 2020
1 Location Per 1 Policy: TWIA Residential Is Transitioning
Attention agents: We are updating our systems to transition away from covering multiple insured locations on a single residential policy. The updates will go live after business hours on March 11 as part of routine TWIA system updates (view upcoming maintenance schedule). Effective March 12, 2020: New business submissions for residential policies will only allow […]
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Published Date: January 24, 2020
Two Big Changes Are Finally Here
Two significant changes to how TWIA provides insurance are finally here: 1) on January 1, we implemented updated policy contracts for all new and renewal policies, and 2) we are following a new renewals process for policies effective March 1 and later. Both changes are the result of laws passed in 2019. Resources are available […]
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Published Date: December 13, 2019
Resources We Are Mailing Directly to Policyholders
Two important changes to how we provide insurance are on the horizon: New TWIA policy contracts: All new and renewal TWIA policies will include updated coverages, terms, and conditions. The new policy contracts go into effect January 1, 2020; samples are available on our Forms, Sample Policies, Endorsements, Certificates webpage. New renewal process: As long as their […]
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