Published Date: March 18, 2024
Claim Reporting Info for Storms in Brazoria County
TWIA is responding to policyholders affected by storms in the Brazoria County area over the weekend. Please do not attempt to report claims by fax, email, or US mail. TWIA policyholders who have wind or hail damage can report claims by: Having your TWIA policy number, best contact information, and damage details ready helps the reporting process. […]
Read More
Published Date: March 18, 2024
Updating Factors for ABC Endorsement
We’re updating the factors for the Adjusted Building Cost (ABC) endorsement (TWIA-220) based on our annual review of building cost index data. The factors will be updated on April 1, 2024, and will apply to residential renewals effective on or after June 1, 2024. Key Points for Renewing Policyholders We’re Here to HelpFor questions […]
Read More
Published Date: March 14, 2024
Protect Yourself from Phone Scams
Attention agents: Someone pretending to be a TWIA employee recently called a policyholder to try to obtain banking and credit card information. We urge agents and policyholders to exercise caution when receiving unsolicited phone calls or other forms of communication from anyone claiming to represent TWIA. Like other organizations, the Texas Windstorm Insurance Association has […]
Read More
Published Date: February 29, 2024
Understanding Our Information Disclosure Practices
We take agent and policyholder privacy seriously and are committed to providing transparency about how TWIA handles the release of information. Below, you will find details about our information disclosure practices. This information is also available on the Privacy Policy page. TWIA does not conduct marketing activities and never sells or provides information about our policyholders to any […]
Read More
Published Date: January 16, 2024
Latest Info on Our Process Changes
Attention agents: Last August, we shared the upcoming changes in TWIA processes from the Texas Legislature and how they will impact working with TWIA. We will continue to keep you informed of developments related to these legislative changes and provide additional resources and training throughout the year. Here are the latest updates on these laws and what to […]
Read More
Published Date: November 21, 2023
Renewal Offer System Issue
Attention agents: We wanted to make you aware of a system issue that caused a delay in mailing renewal offers 35 days prior to policy expiration. The issue has been corrected. Important details As long as payment is received within the 10-day payment grace period, the payment and renewal will be processed as usual […]
Read More
Published Date: October 06, 2023
TWIA Policy Cancellations
Attention agents: TWIA has implemented a change to premium refunds on policies cancelled by the policyholder, in compliance with House Bill 3208 passed earlier this year. This change applies to policies effective 9/1/23 and after. Policies effective before 9/1/23: When a policy is cancelled by the policyholder, TWIA retains minimum earned premium of at least 90 days […]
Read More
Published Date: September 22, 2023
TWIA Quoting & Renewal Process Survey
Attention agents: The Texas Windstorm Insurance Association (TWIA) invites agents to take a short survey on our quoting and renewal processes. Why is TWIA Collecting This Information?We are collecting this information in response to a recommendation by the Sunset Advisory Commission of the Texas Legislature (Recommendation 2.4) to establish separate agent commission rates for new policies and policy renewals […]
Read More
Published Date: August 30, 2023
New Laws Changing TWIA Processes Going into Effect Soon
Attention agents: The Texas Legislature passed several new laws related to the Texas Windstorm Insurance Association (TWIA). Here is some information about these laws and how they will impact how agents do business with TWIA. The Association will be working over the coming weeks and months to update our processes and provide training and information […]
Read More
Published Date: August 25, 2023
New TWIA Payment Feature
Attention agents: We have added a Payment History section to our portals! Agents and their clients can now find historical payment data in the following ways: TWIA Agent PortalWhen selecting a policy, click on Billing to find the Payment History located at the bottom of the billing page, including data related to received date, check or reference number, […]
Read More
Published Date: June 09, 2022
Register Now: Training on Renewals in the New Agent Portal
Attention agents: From June 20-23, we will host training webinars about the renewal process in the New Agent Portal. Space is limited – register today to save your spot. Starting July 18, you will need to work all renewals in the New Agent Portal. Registration full? We have you covered! All the webinars will also […]
Read More
Published Date: June 06, 2022
Renewals in the New Agent Portal
Attention agents: Starting July 18, 2022, you will need to work all renewals in the New Agent Portal. While most of the process will be the same as in the Old Agent Portal, there are some important differences. Below are the top five things to know and do. 1. You can edit renewal offers before […]
Read More
Published Date: May 25, 2022
Mortgagee Escrow Payments in the New Agent Portal
Attention agents: We hear that you need the flexibility to make online payments on behalf of your clients when signing them up for mortgagee escrow in the New Agent Portal. For new business, this change would help secure coverage more quickly than going through their mortgage company for the payment. New Payment Workflow Coming Soon […]
Read More
Published Date: May 19, 2022
Agents, How Do You Use Printed Quotes?
Attention agents: How do you use printed quotes? How do you want to use them? Or for them to look? Fill out this brief survey to let us know. Click Here to Share Print Quote Feedback Your feedback will help guide the way we design the print quote feature for the New Agent Portal. It […]
Read More
Published Date: May 02, 2022
MSB in the New Agent Portal
TWIA uses an industry-standard tool, commonly called MSB (short for Marshall Swift/Boeckh), to calculate replacement cost estimates in both the Old and New Agent Portals. Although the tool is the same, the estimating process is slightly different depending on which portal you are using. Notably, in the New Agent Portal, the estimator tool seamlessly pre-fills […]
Read More
Published Date: April 28, 2022
Printing Quotes in the New Agent Portal
Attention agents: You may already know that the New Agent Portal does not include the Old Agent Portal’s way of printing a quote. That is because the old way produced inconsistent results. Inconsistencies aside, agents are telling us that printing a quote is important to how you work and communicate with your clients. That is […]
Read More
Published Date: April 22, 2022
MSB Tip in the New Agent Portal
Attention agents: Please do not manually change the “Estimate” number in the “Policy Number” field when working in the replacement cost estimator tool through the New Agent Portal. If this number is changed, the system will force you to start over and create a new submission. This only applies to the New Agent Portal. When […]
Read More
Published Date: April 20, 2022
Register Today: Town Halls, 4/26 & 4/28
Attention agents: After working in the New Agent Portal for a week, you may have questions for us. To help answer them, you’re invited to attend a TWIA town hall. New Agent Portal Town Halls Online forums for you and your fellow agents to ask TWIA about working in the New Agent Portal. Register here: https://us06web.zoom.us/webinar/register/WN_0Z2xbefUSoixLhhfbsOFHQ […]
Read More
Published Date: April 17, 2022
Welcome to the New Agent Portal
Attention Agents: TWIA’s New Agent Portal is here! All new business must now be submitted through the New Agent Portal. Want an overview of how to work in the new portal? Check out this webinar recording. How to Log In Visit www.twia.org/agents/login Choose New Agent Portal Use your existing username and password If you have […]
Read More
Published Date: April 15, 2022
Systems Going Offline for Upgrades
Attention Agents: On Monday, you will have access to a New Agent Portal. Over the weekend, as we bring the new portal online, you will not be able to use our systems. Complete open quotes by noon Friday. Open quotes in the current agent portal will not be available to you after 12:00 p.m. today, […]
Read More
Published Date: April 11, 2022
Four New TWIA Endorsements
TDI recently approved four new TWIA endorsements. They will be available for new business policies effective on or after April 18, 2022 and for renewal policies effective 90 days later. We created the new endorsements to reduce confusion and make important information about our policies more visible. The new endorsements are: TWIA 311: Extension of […]
Read More
Published Date: April 07, 2022
New Agent Portal Launches April 18
Attention agents: In just a few weeks, on April 18, you will have access to a new TWIA Agent Portal. The New Agent Portal represents the culmination of many significant upgrades, based on your feedback. It offers a centralized, streamlined, user-friendly space to work and communicate with us. It will not change our underwriting or […]
Read More
Published Date: March 28, 2022
Register Now: Training on New Agent Portal
On April 18, we are launching a new TWIA Agent Portal and a new Policyholder Portal. To help agents prepare for these changes, we are hosting a series of training webinars – register today to save your spot. After registering, you will receive a confirmation email with instructions on how to join the webinar. Unable […]
Read More
Published Date: February 17, 2022
Resolved: Agent Portal Technical Issues
4:21 p.m. 2/17/2022 Update: We are happy to report that the issues affecting the TWIA Agent Portal password reset and login processes are now resolved. If you are still having trouble logging in, please visit our troubleshooting guide. You may also contact our Policy Services team at agentservices@twia.org or by calling (800) 979-6443. Our normal […]
Read More
Published Date: February 17, 2022
Trouble Logging in to the TWIA Agent Portal?
Attention Agents: The TWIA Agent Portal has a new login page. This change will strengthen our systems’ security and streamline the login experience. Once you are in the TWIA Agent Portal, you won’t have to log in to Claims Center separately. Action Required: Reset Your TWIA Password To log in, you need to reset the […]
Read More
Published Date: February 09, 2022
Coming Soon: New Agent Portal Login Page
Starting on February 17, the TWIA Agent Portal will have a new login page. This change will strengthen our systems’ security and streamline the login experience. Once agents are in the TWIA Agent Portal, they won’t have to log into Claims Center separately. How This Will Impact TWIA Agents To ensure continuous access to the […]
Read More
Published Date: January 27, 2022
Wellington Residential Interest-Free 10-Pay Plan
The Wellington Residential Interest-Free 10-Pay Plan (“The Wellington 10-Pay Plan”) is a temporary payment plan for TWIA residential policies. Policyholders on this plan pay 25% of their premium when the policy is issued, and the remaining premium amount is spread evenly over the next nine months. All payments are interest-free. The Wellington 10-Pay Plan will […]
Read More
Published Date: November 08, 2021
How Agents Can Access TWIA Policy Center in Microsoft Edge
Attention Agents: Microsoft will retire Internet Explorer (IE) on June 15, 2022. In anticipation, they removed this browser from computers during a recent Windows update. If Internet Explorer was removed from your computer, you can still access TWIA Policy Center using the Microsoft Edge browser. However, to do so, you will need to configure Microsoft […]
Read More
Published Date: September 23, 2021
TWIA Flood Insurance Requirement
Many TWIA policyholders impacted by Hurricane Nicholas live in areas where, if certain conditions are met, a TWIA eligibility requirement to obtain flood insurance is triggered. This is mandated by law in the Texas Insurance Code Chapter 2210 and TWIA’s Plan of Operation. Repairs do NOT trigger this requirement. Please review the summary below to […]
Read More
Published Date: September 14, 2021
Information for Policyholders Impacted by Hurricane Nicholas
4/18/2022 Update: Starting April 18, 2022, TWIA policyholders can report a claim online in Claims Center or the Policyholder Portal. Click here to learn which one you are eligible to use. TWIA is responding to Hurricane Nicholas and is ready to pay its policyholders for covered damages. If you are impacted by this storm, the […]
Read More
Published Date: August 30, 2021
Moratorium Lifted
Today, August 30, 2021, the TWIA policy moratorium was lifted. We are now issuing policies for new and increased coverage. Applications received during the moratorium will be processed according to underwriting guidelines. Learn more about TWIA policy moratoriums.
Read More
Published Date: August 27, 2021
Policy Moratorium in Effect, CAT Plan Activated
4/18/2022 Update: Starting April 18, 2022, TWIA policyholders can report a claim online in Claims Center or the Policyholder Portal. Click here to learn which one you are eligible to use. In response to Hurricane Ida, a TWIA policy moratorium is in effect and we have activated our Catastrophe Incident Response (CAT) Plan. Policy Moratorium […]
Read More
Published Date: August 20, 2021
REGISTER NOW: TWIA Payment Options Refresher Agent Webinar
Agents are invited to brush up on TWIA payments by attending an interactive webinar covering: TWIA payment options, including how to determine if TWIA has received the payment; TWIA payment plans; Hurricane season overview; and Payments during hurricane season. Space is limited, so register early! Agent Webinar – TWIA Payment Options Refresher Attendees are required […]
Read More
Published Date: August 04, 2021
All About Policy Moratoriums
As we enter the height of hurricane season, now is the perfect time to brush up on TWIA policy moratoriums – and ensure you have the coverages you need. During a moratorium, TWIA is unable to issue any new policies or increase coverage on existing policies/renewals. Please take a moment to review the ins and […]
Read More
Published Date: July 21, 2021
New State Laws Affecting TWIA
Attention Agents: Several new laws related to TWIA were passed by the Texas Legislature during this year’s regular legislative session. While most of them do not directly impact agents, we want you to have all of the information about how TWIA’s operations will or won’t change based on this legislation. New Laws Impacting Agents and […]
Read More
Published Date: July 08, 2021
Off-Cycle Payment for 6/30-7/6 Commissions
Attention agents: You may be receiving an off-cycle commission payment. If you earned a commission from June 30-July 6, 2021: You will receive an off-cycle payment in three to five business days. It will be delivered by the same method you receive your regular commission payments. The payment will be a lump sum. We recognize […]
Read More
Published Date: May 27, 2021
TWIA Website Now Available in Spanish
To better serve our policyholders and their agents, our website now includes a Spanish-language option. Visitors may now toggle between English and Spanish by clicking the flag icons at the top of the page. This new website feature automatically generates translations. Reasonable efforts have been made to ensure their accuracy, however, no automated translation is […]
Read More
Published Date: May 20, 2021
Starting 9/1: Increased Limit of Liability Adjustments Through ABC Endorsement
This year’s automatic adjustments associated with the Adjusted Building Cost (ABC) endorsement (TWIA-220) will be greater than they have been in the recent past. From 2018-2020, annual automatic adjustments to the dwelling limit of liability remained below 1%; this year, they will be around 2% (varying by location). The ABC endorsement, commonly referred to as […]
Read More
Published Date: May 13, 2021
TWIA Systems Unavailable 5/21-5/24
The TWIA Agent Portal and Claims Center will be unavailable from 6:00 p.m. on Friday, May 21, until 8:00 a.m. on Monday, May 24. Claims reporting will still be available through our call center at (800) 788-8247. During February’s winter storms, infrastructure issues across the state caused our systems to go offline for several days. […]
Read More
Published Date: February 25, 2021
What Is and Isn’t Covered by TWIA Policies
Our office is operational again and processing insurance claims from last week’s winter storms. As property owners continue to identify and report damage, we want to provide a few reminders about TWIA coverages. We have also included federal and state disaster assistance resources below. Reminders About Coverages TWIA covers wind and hail only: TWIA policies […]
Read More
Published Date: February 21, 2021
Open Monday Morning, February 23 TWIA Board Meeting Postponed
The TWIA Agent Portal and Claims Center will be available tomorrow (Monday, February 22) at 6:00 a.m. Our phone lines will open at 8:00 a.m. Policyholders who need to report a claim today (Sunday) may call us at (800) 788-8247. After 6:00 a.m. on Monday, our online Claims Center will be the fastest way to […]
Read More
Published Date: February 20, 2021
Systems Available on Monday
Systems Update As a reminder, the TWIA Agent Portal and Claims Center are not available for agent use at this time. Though agents may receive several automated system emails Saturday and Sunday, they will not be able to access the documents. Our staff is currently testing and preparing the systems to be ready for business […]
Read More
Published Date: February 18, 2021
Winter Storm Update
Thank you for your patience as we respond to the impacts of this week’s winter storms. We are working to resume normal business operations as soon as possible and hope to be able to do so on Monday. Like many others across the state, our operations have been affected by ongoing power and internet outages. […]
Read More
Published Date: February 17, 2021
What TWIA Services Are Available and Are Not Available
Due to ongoing weather and infrastructure issues throughout Texas, TWIA offices and systems remain unavailable. Based on state and local advisories, we do not anticipate returning to normal business operations for the rest of this week. We have also cancelled the February 23 TWIA Board meeting. What services are currently available? Our claims call center […]
Read More
Published Date: February 15, 2021
Systems Unavailable Due to Power Outages
February 16, 2021: Due to continued power outages and limited IT and data connectivity, the TWIA office will remain closed and the TWIA Agent Portal and Claims Center will remain unavailable through Wednesday, February 17. Our claims call center remains available to policyholders and can be reached at (800) 788-8247. We will send agents an […]
Read More
Published Date: January 28, 2021
Top Agent Questions About Payments
4/18/2022 Update: This webpost is relevant to a) policies issued or quoted and submitted before April 18, 2022 and b) renewals effective before July 17, 2022. Visit our Payments webpage to learn about all policyholder payment options. Since its launch, agents have been asking us questions about the Policyholder Portal and payments in general. Here, […]
Read More
Published Date: November 19, 2020
Policyholder Online Payments Are Here
4/18/2022 Update: This webpost is relevant to a) policies issued or quoted and submitted before April 18, 2022 and b) renewals effective before July 17, 2022. Visit our Payments webpage to learn about all policyholder payment options. Policyholders can now make policy premium payments online at www.twia.org/payments. What are the benefits? With online payments, policyholders will […]
Read More
Published Date: November 18, 2020
Just Added: Payments Agent Webinar November 23
Attention Agents: We have added one final webinar on November 23 at 10:00 a.m. to discuss TWIA’s new payment options. A previous session scheduled for November 16 had to be cancelled due to Zoom connectivity issues. What’s Covered We will discuss TWIA’s new payment options. Beginning tomorrow, policyholders will be able to pay TWIA policy […]
Read More
Published Date: November 11, 2020
Effective November 19: Policyholder Online Payments
4/18/2022 Update: This webpost is relevant to a) policies issued or quoted and submitted before April 18, 2022 and b) renewals effective before July 17, 2022. Visit our Payments webpage to learn about all policyholder payment options. Last month, we introduced agents to the new online policyholder payment options coming November 19, as well as […]
Read More
Published Date: November 02, 2020
Register Now: Agent Webinar on TWIA Payment Options
Agents are invited to participate in a webinar about recent and upcoming changes to TWIA’s payment options. Beginning November 19, policyholders will be able to pay TWIA policy premiums online. And as of October 21, TWIA now offers new options for mailing checks and money orders to TWIA. TWIA Webinar – TWIA Payment Options Attendees are […]
Read More
