Published Date: April 29, 2025
Cloud Portals Podcast
We have moved our systems to the cloud. This means that the Agent Portal has a refreshed look but a familiar feel to the previous Agent Portal. New Podcast AvailableTo navigate through the refreshed look, the “Cloud Agent and Policyholder Portal” podcast is now posted on the Agent Training Center. You can find it under the section labeled Podcast. If you are experiencing […]
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Published Date: April 25, 2025
Agent Portal Offline Friday 4/25
Essential Information: Dear TWIA agents, As announced in a previous email, Agent and Policyholder portals are moving to the cloud. Systems will be offline tomorrow, April 25 at 12:00 p.m. We expect our cloud systems to be available by 8:00 a.m. on Monday, April 28. Actions Needed Contact us for any questions.
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Published Date: April 16, 2025
We are moving to the cloud
Essential Information: Attention TWIA agents: Agent and Policyholder portals are moving to the cloud. The move will begin at 12:00 p.m. (noon) on Friday, April 25. Our systems will be unavailable during the move. We expect our cloud systems to be available by 8:00 a.m. on Monday, April 28. Actions Needed Things to Know Learn more […]
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Published Date: March 27, 2025
Agent Requirements & Performance Standards Acknowledgement
The TWIA Agent Requirements & Performance Standards acknowledgment is live on the Agent Portal login page. Please read the Agent Requirements and Performance Standards, as they apply to all agents who offer or sell TWIA policies. To continue accessing the Agent Portal, you must agree to abide by the standards. What You Need to Know As announced […]
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Published Date: March 13, 2025
Agent Requirements & Performance Standards
TWIA has established agent requirements and performance standards as authorized by Senate Bill 2232 and Texas Insurance Code Section 2210.016. Please read the Agent Requirements and Performance Standards document. It applies to all agents who offer or sell TWIA policies. What You Need to Know These standards reinforce and document our current guidelines and expectations for agent conduct, financial responsibilities, compliance, […]
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Published Date: January 09, 2025
TWIA Updates & Important Information for 2025
We have several updates to share with you for 2025. Implementing Laws Passed in the 88th Legislative SessionHere is an update on the remaining laws that we are implementing from the 2023 legislative session. Upcoming 89th Legislative Session System Updates Your Feedback MattersWe invite you to participate in a brief survey, so we may better understand your needs […]
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Published Date: November 11, 2024
Hurricane Rafael Update Moratorium Lifted
The TWIA policy moratorium has been lifted by the TWIA General Manager. We are accepting applications, issuing new policies, and processing renewals today, Monday, November 11. The Policy Services team is available Monday through Friday, 8:00 a.m. to 5:00 p.m. at (800) 788-8247 or agentservices@twia.org.
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Published Date: November 06, 2024
Policy Moratorium in Effect Due to Hurricane Rafael
Hurricane Rafael is within the 80 degrees west longitude and 20 degrees north latitude, requiring TWIA to put a policy moratorium in effect. This means agents cannot quote or submit new business applications or make policy changes that increase coverage on existing policies or renewals. The policy moratorium will be lifted when the General Manager determines that the […]
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Published Date: September 12, 2024
Hurricane Francine Update Moratorium Lifted
The TWIA policy moratorium has been lifted by the TWIA General Manager. We are accepting applications, issuing new policies, and processing renewals today, Thursday, September 12. The Policy Services team is available Monday through Friday, 8:00 a.m. to 5:00 p.m. at (800) 788-8247 or agentservices@twia.org.
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Published Date: September 10, 2024
Policy Moratorium in Effect Due to Hurricane Francine
As of the 7:00 p.m. CST update from the National Hurricane Center, Hurricane Francine is within the 80 degrees west longitude and 20 degrees north latitude, requiring TWIA to put a policy moratorium in effect. This means that agents cannot quote and submit new business applications or policy changes that increase coverage on existing policies or renewals, until the General […]
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Published Date: September 05, 2024
Rate Filing Update and Hurricane Preparedness Message
Attention agents: TWIA Rate FilingThe Texas Department of Insurance will hold public meetings on TWIA’s rate filing in Galveston and Corpus Christi to hear feedback from stakeholders. As a reminder, TWIA’s Board of Directors voted on August 6 to file a rate increase of 10% for residential and commercial policies in its required annual filing with the […]
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Published Date: August 16, 2024
Annual Rate Filing and Biennial Report
Attention agents: Rate Filing Association staff submitted TWIA’s annual rate filing for a 10% increase in 2025 residential and commercial rates to the Texas Department of Insurance this week. The TWIA Board of Directors approved the filings at its August 6 meeting. The filings have been posted to TDI’s website. The rate filings may be approved or […]
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Published Date: August 08, 2024
2-Step Authentication Available for Agent and Policyholder Portals
Attention agents: 2-Step Authentication (2SA) is now available on the TWIA Agent Portal and Policyholder Portal. It provides an optional layer of security to your account. 2SA can be enabled by adding an email address or cell phone number to your account, so a security code can be sent to confirm your identity when logging […]
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Published Date: July 09, 2024
Hurricane Beryl Update Moratorium Lifted
TWIA is responding to policyholders affected by Hurricane Beryl. Thank you for providing TWIA policyholders with guidance and support as they begin the recovery process. The TWIA policy moratorium has been lifted by the TWIA General Manager. We are accepting applications, issuing new policies, and processing renewals today, Tuesday, July 9. Here is the latest info on the policy moratorium and a […]
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Published Date: July 05, 2024
CAT Plan Activated Due to Beryl
Current forecasts indicate Beryl will make landfall on the Texas coast late this weekend. In addition to putting a policy moratorium in effect, TWIA has activated our Catastrophe Incident Response (CAT) Plan. Activating the CAT Plan allows TWIA to begin scaling up resources, so we can quickly respond to policyholders with losses from the storm. Four Ways to Report a ClaimTWIA policyholders can report […]
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Published Date: July 05, 2024
Policy Moratorium in Effect for Hurricane Beryl
Hurricane Beryl is within the 80 degrees west longitude and 20 degrees north latitude, which requires TWIA to put a policy moratorium in effect. With the current storm trajectory, Hurricane Beryl is expected to impact TWIA’s coverage area. What happens when a policy moratorium is in effect? When does a policy moratorium go into effect?When there’s a […]
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Published Date: June 21, 2024
TWIA Process Changes Additional Updates
Attention agents: Back in April, we provided you with additional updates regarding the TWIA process changes passed by the Texas Legislature that may impact how you do business with us. We remain committed to keeping you informed of developments on these legislative changes. The table below outlines the latest updates. Law Change Status Latest Updates The Texas FAIR […]
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Published Date: June 18, 2024
Policy Moratoriums: What You Need to Know
Attention agents: We are monitoring ongoing storm activity that may impact the TWIA coverage area. While this storm isn’t forecast to become a hurricane, it’s a good opportunity to re-share info about policy moratoriums. A policy moratorium means TWIA temporarily stops issuing policies and increasing coverage. During a policy moratorium, TWIA cannot accept new applications, issue new policies, […]
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Published Date: May 22, 2024
New Podcast Series
We are launching a podcast series for agents: All Things Wind and FAIR – A TWIA and TFPA Podcast. The first episode, Before You Quote! TWIA Agent 101 is now available. Each episode will run 15 to 20 minutes. Our aim is to release a new episode every other month that offers clear, actionable insights. Before You Quote! TWIA […]
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Published Date: May 16, 2024
Stopping Commercial Auto Renewals
Effective May 17, 2024, TWIA will stop automatically renewing commercial policies as authorized by legislation passed last year (SB 2233). Here’s what you need to know about the commercial renewal process changes as of May 18, 2024: Commercial Renewal Status Descriptions and Required Actions Renewal Transaction Status Status Description Action(s) Required by Agent or Policyholder […]
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Published Date: May 02, 2024
No-Interest Payment Plans
Attention agents: Do your TWIA policyholders know about our payment plans that don’t charge interest or financing fees like those associated with premium finance companies? With TWIA payment plans, policyholders make payments to TWIA. Payments can be made online in the Policyholder Portal, by mailing a check, or through their agent. Agents can select a […]
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Published Date: April 25, 2024
TWIA Process Changes Latest Updates
Attention agents: In January, we provided you with several updates regarding the TWIA process changes passed during the 88th Texas legislative session, which may impact working with TWIA. Below, you will find the latest updates. We are committed to informing you about the developments of these legislative changes. Law Change Status Latest Updates The automatic renewal […]
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Published Date: March 18, 2024
Claim Reporting Info for Storms in Brazoria County
TWIA is responding to policyholders affected by storms in the Brazoria County area over the weekend. Please do not attempt to report claims by fax, email, or US mail. TWIA policyholders who have wind or hail damage can report claims by: Having your TWIA policy number, best contact information, and damage details ready helps the reporting process. […]
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Published Date: March 18, 2024
Updating Factors for ABC Endorsement
We’re updating the factors for the Adjusted Building Cost (ABC) endorsement (TWIA-220) based on our annual review of building cost index data. The factors will be updated on April 1, 2024, and will apply to residential renewals effective on or after June 1, 2024. Key Points for Renewing Policyholders We’re Here to HelpFor questions […]
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Published Date: March 14, 2024
Protect Yourself from Phone Scams
Attention agents: Someone pretending to be a TWIA employee recently called a policyholder to try to obtain banking and credit card information. We urge agents and policyholders to exercise caution when receiving unsolicited phone calls or other forms of communication from anyone claiming to represent TWIA. Like other organizations, the Texas Windstorm Insurance Association has […]
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Published Date: February 29, 2024
Understanding Our Information Disclosure Practices
We take agent and policyholder privacy seriously and are committed to providing transparency about how TWIA handles the release of information. Below, you will find details about our information disclosure practices. This information is also available on the Privacy Policy page. TWIA does not conduct marketing activities and never sells or provides information about our policyholders to any […]
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Published Date: January 16, 2024
Latest Info on Our Process Changes
Attention agents: Last August, we shared the upcoming changes in TWIA processes from the Texas Legislature and how they will impact working with TWIA. We will continue to keep you informed of developments related to these legislative changes and provide additional resources and training throughout the year. Here are the latest updates on these laws and what to […]
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