How Agents Can Access TWIA Policy Center in Microsoft Edge

Attention Agents: Microsoft will retire Internet Explorer (IE) on June 15, 2022. In anticipation, they removed this browser from computers during a recent Windows update. If Internet Explorer was removed from your […]

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TWIA Flood Insurance Requirement

Many TWIA policyholders impacted by Hurricane Nicholas live in areas where, if certain conditions are met, a TWIA eligibility requirement to obtain flood insurance is triggered. This is mandated by law in […]

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Information for Policyholders Impacted by Hurricane Nicholas

4/18/2022 Update: Starting April 18, 2022, TWIA policyholders can report a claim online in Claims Center or the Policyholder Portal. Click here to learn which one you are eligible to use. TWIA […]

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Moratorium Lifted

Today, August 30, 2021, the TWIA policy moratorium was lifted. We are now issuing policies for new and increased coverage. Applications received during the moratorium will be processed according to underwriting guidelines. […]

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Policy Moratorium in Effect, CAT Plan Activated

4/18/2022 Update: Starting April 18, 2022, TWIA policyholders can report a claim online in Claims Center or the Policyholder Portal. Click here to learn which one you are eligible to use. In […]

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REGISTER NOW: TWIA Payment Options Refresher Agent Webinar

Agents are invited to brush up on TWIA payments by attending an interactive webinar covering: TWIA payment options, including how to determine if TWIA has received the payment; TWIA payment plans; Hurricane […]

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All About Policy Moratoriums

As we enter the height of hurricane season, now is the perfect time to brush up on TWIA policy moratoriums – and ensure you have the coverages you need. During a moratorium, […]

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New State Laws Affecting TWIA

Attention Agents: Several new laws related to TWIA were passed by the Texas Legislature during this year’s regular legislative session. While most of them do not directly impact agents, we want you […]

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Off-Cycle Payment for 6/30-7/6 Commissions

Attention agents: You may be receiving an off-cycle commission payment. If you earned a commission from June 30-July 6, 2021: You will receive an off-cycle payment in three to five business days. […]

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TWIA Website Now Available in Spanish

To better serve our policyholders and their agents, our website now includes a Spanish-language option. Visitors may now toggle between English and Spanish by clicking the flag icons at the top of […]

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Starting 9/1: Increased Limit of Liability Adjustments Through ABC Endorsement

This year’s automatic adjustments associated with the Adjusted Building Cost (ABC) endorsement (TWIA-220) will be greater than they have been in the recent past. From 2018-2020, annual automatic adjustments to the dwelling […]

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TWIA Systems Unavailable 5/21-5/24

The TWIA Agent Portal and Claims Center will be unavailable from 6:00 p.m. on Friday, May 21, until 8:00 a.m. on Monday, May 24. Claims reporting will still be available through our […]

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What Is and Isn’t Covered by TWIA Policies

Our office is operational again and processing insurance claims from last week’s winter storms. As property owners continue to identify and report damage, we want to provide a few reminders about TWIA […]

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Open Monday Morning, February 23 TWIA Board Meeting Postponed

The TWIA Agent Portal and Claims Center will be available tomorrow (Monday, February 22) at 6:00 a.m. Our phone lines will open at 8:00 a.m. Policyholders who need to report a claim […]

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Systems Available on Monday

Systems Update As a reminder, the TWIA Agent Portal and Claims Center are not available for agent use at this time. Though agents may receive several automated system emails Saturday and Sunday, […]

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Winter Storm Update

Thank you for your patience as we respond to the impacts of this week’s winter storms. We are working to resume normal business operations as soon as possible and hope to be […]

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What TWIA Services Are Available and Are Not Available

Due to ongoing weather and infrastructure issues throughout Texas, TWIA offices and systems remain unavailable. Based on state and local advisories, we do not anticipate returning to normal business operations for the […]

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Systems Unavailable Due to Power Outages

February 16, 2021: Due to continued power outages and limited IT and data connectivity, the TWIA office will remain closed and the TWIA Agent Portal and Claims Center will remain unavailable through […]

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Top Agent Questions About Payments

4/18/2022 Update: This webpost is relevant to a) policies issued or quoted and submitted before April 18, 2022 and b) renewals effective before July 17, 2022. Visit our Payments webpage to learn […]

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Policyholder Online Payments Are Here

4/18/2022 Update: This webpost is relevant to a) policies issued or quoted and submitted before April 18, 2022 and b) renewals effective before July 17, 2022. Visit our Payments webpage to learn […]

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